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My Vista machine can only get Local Access on wireless and wired networks at work -- urgent!

Posted on 2008-10-24
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Last Modified: 2013-11-09
Hi there,

I have a Vista laptop that is normally at home, and works perfectly fine there on my wireless network.  I'm getting ready to travel today, and will need to work on this laptop.  I brought it to work to install the VPN software and I cannot get it to connect to the Internet here.  I've tried to connect to the wireless network and plug it in directly to the wired network, but to no avail.  No matter what, I get "Local Access Only."

Things I've tried:
- Turning Internet Protected Mode off
- Turning Network Discovery on and off
- Disabling IPv6

Nothing has helped and I'm running out of time.  Anyone have any ideas?

Thanks,
-Dave
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Question by:JediBecker
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Author Comment

by:JediBecker
ID: 22797891
Not sure if this is relevant, but I was able to just install a Verizon satellite card and it did connect to the Internet.  So it is something about the wired and wireless connections.  

Also of note: the wireless connection I'm failing to connect to at work is completely different from the wired network.  Different ISP, different hardware, etc.  
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Accepted Solution

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jhyiesla earned 500 total points
ID: 22797972
On your wired and/or wireless networks at your work, are you going through any firewalls or other devices?

If so that may be the issue.  But since you'll actually be using this on the road, can you go to a local hotspot where you could hook up wirelessly and check to see if your VPN works.  if so, you would be good to go and you could troubleshoot the inside the office issue later.  The Satellite card probably works because it totally bypasses any internal things that are in play.  

I will say that I was involved in another EE question a few months ago with something similar and I think that it turned out just to be some Vista problem that only appeared when the asker was inside his network ... which I know makes no sense... I don't remember what he did to finally solve that issue.
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Author Comment

by:JediBecker
ID: 22797990
Thanks for the input, jhyiesla.  The wireless network here is actually like a hot spot -- that is, it is a Comcast connection connected to a linksys router.  It is completely isolated from our corporate network.  

There is another unsecured wireless network from another company on our floor though -- I might as well check that, too.  Hadn't thought of that.
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Author Comment

by:JediBecker
ID: 22798033
Well, I tried to connect to the other unsecured wireless network, and again, I get local access only.  

I am going to try to install the VPN through the (slow) satellite card.  But at least it is something.  I'd still love other ideas as my work is going to be horribly painful if I'm stuck on the satellite card.
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Author Comment

by:JediBecker
ID: 22798153
Sigh -- I just had to reboot and now all of a sudden it connected to the second wireless network with no problems.  It was also very slow (8 KB/sec download!).  But it connected.  So I tried again to connect to our wireless network, and again it is local access only.  
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Expert Comment

by:jhyiesla
ID: 22798443
I was trying to find the EE question that I remember... don't think that this is it, but it may provide a solution.

I'll keep looking as well.

http://www.experts-exchange.com/Networking/Wireless/Q_23415991.html
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Expert Comment

by:jhyiesla
ID: 22798497
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Author Comment

by:JediBecker
ID: 22801630
Hi jhyiesla,

First of all, thanks for posting those answers. I haven't checked them out, yet, but as you suspected might happen, I got to my location and tried to connect to the weless network there, and it was perfect, first try, no problems.

Anyway, I'll look at the answers when I have this laptop back in the office, and select the best you've offered so far for the points. I wanted to thank you and let you know I'm all set for now (since it happened to work here).  

Thanks,
-Dave
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Expert Comment

by:jhyiesla
ID: 22803129
Glad to hear that your basic issue got addressed.  I've seen several issue that appear to be Vista specific and sometimes the answers are found in somewhat obtuse places. I'm not sure that MS did us all a favor by pretty much totally redesigning the GUI.  Let me know if you are able to solve the secondary issue or not when you return.
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Author Comment

by:JediBecker
ID: 22985520
Whoops -- I'm sorry it has taken me so long to get back to this.  I just haven't had a need to bring my laptop back into work to continue testing, as was my plan.  But in the meantime, I accepted jhyiesla's answer since it was definitely helpful.  I'm sorry to keep you waiting this long, jhyiesla!

-Dave
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Expert Comment

by:jhyiesla
ID: 22987840
No problem... Glad I could help.
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