Solved

adobe reader hangs on print, and even on print setup

Posted on 2008-10-24
7
3,535 Views
Last Modified: 2012-05-05
I've been casting around trying to find information about a problem which has just arisen with one laptop in the past week or so. The question I've related this to sounds similar, though not exactly the same, and anyway it's closed, without any definitive explanation being posted, other than solved by re-formatting the HDD.
In this case it was Adobe Reader 7 on win xp: Reader opens pdfs, but on Print or even Print Setup just hangs. Iit looks as though the problem arose after some automatic updates. So far I've tried a system restore, upgrading Reader to 8.2 (not yet to 9), changing the default printer, all to no avail. Other PCs print fine to the same printer, and other applications on the problem laptop print ok, EXCEPT I discovered that MS applications such as Picture Manager also hang on the second step of their printer wizard.
I've not yet tried Foxit, but intend to, and I've noted the suggestions that it might work for other users on the same laptop - so maybe something in the registry for the particular user?
0
Comment
Question by:daveluk
7 Comments
 
LVL 44

Assisted Solution

by:Karl Heinz Kremer
Karl Heinz Kremer earned 150 total points
ID: 22797978
Are you running the latest version of the printer driver?
Can you print to other printers?
0
 
LVL 6

Assisted Solution

by:Werrock
Werrock earned 50 total points
ID: 22798016
I have experienced something similar with adobe and that was solved by cleaning all temporary files since adobe use them a lot and they can screw things up when corrupted. So please try to clean out
C:\documents...\user\local settings\temp
0
 

Author Comment

by:daveluk
ID: 22798096
I checked that it was using the latest driver software for the normal default printer - a networked Dell 1720dn. I also tried with the default set to another networked printer, an HP 4100 (though in that case I didn't check if it has the latest driver).
I'll try cleaning up all the temp files, will have to be next week.
Thanks!
Dave
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 
LVL 44

Assisted Solution

by:Karl Heinz Kremer
Karl Heinz Kremer earned 150 total points
ID: 22798253
Are all the printers you've tried networked? What about printing to a local printer, does that work?
0
 

Accepted Solution

by:
daveluk earned 0 total points
ID: 22823902
Thanks for responses. I was able to have another extended session with the offending laptop today.
1. Clearing out temporary files didn't make a difference in this case.
2. Installed Foxit, but it suffered the same way.
3. Tried logging on as a different user - printing worked.
4. Tried installing a local printer. That worked, with the original user, and for all applications which had been causing problems. But one application, Windows Picture and Fax Viewer, remained painfully slow. It eventually fell over, and MS error reporting gave a link to a page (http://wer.microsoft.com/responses/Response.aspx/5044/en-gb/5.1.2600.2.00010100.2.0?SGD=535942d4-548d-4583-8529-6835eeaf0135) which laid the blame squarely with Adobe Reader.
5. Finally updated to Reader 9, and all applications started working to the network printer. Windows Picture and Fax Viewer still painfully slow, but that's unimportant for the user, so as long as the outcome is robust, I'll leave it.
My conclusion (in hindsight): the upgrade to Adobe Reader 9 made the difference.
0
 
LVL 2

Expert Comment

by:aplima
ID: 22893713
Well I have the exact same problem with a user when printing from acrobat.
I upgraded to version 9 and did all the updates available. The problem remains.
From all other apps, printing is done without a problem.
Very strange.
0
 

Expert Comment

by:TTAF3
ID: 36495963
Try unistalling all un-neccessary, network printers. Somehow the Adobe tries to verify each printers connection.
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
TXT to PDF help needed 26 109
Url for adobe cloud 13 139
preview video of network plus 2 115
in what format to convert 4 k without losing quality? 12 29
Update 21-May-2015: I temporarily removed the source code to make major changes to the program. Regards, Joe In a previous Experts Exchange article, How To Rename-Move a Batch of PDF Files Based on Contents of the Files (http://www.experts-exchan…
PDF files have been in the limelight due to its unmatched features.  Personal documents, emails, business reports and eBooks are all converted into PDF files owing to peerless features provided by it. Adding watermark to a PDF file is a method to se…
In this second video of the Xpdf series, we discuss and demonstrate the PDFimages utility, which, in a single command, is able to extract all the images from a PDF file and save each one in a separate image file (PBM, PPM, or JPG). Download and inst…
In this sixth video of the Xpdf series, we discuss and demonstrate the PDFtoPNG utility, which converts a multi-page PDF file to separate color, grayscale, or monochrome PNG files, creating one PNG file for each page in the PDF. It does this via a c…

778 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question