Solved

adobe reader hangs on print, and even on print setup

Posted on 2008-10-24
7
3,546 Views
Last Modified: 2012-05-05
I've been casting around trying to find information about a problem which has just arisen with one laptop in the past week or so. The question I've related this to sounds similar, though not exactly the same, and anyway it's closed, without any definitive explanation being posted, other than solved by re-formatting the HDD.
In this case it was Adobe Reader 7 on win xp: Reader opens pdfs, but on Print or even Print Setup just hangs. Iit looks as though the problem arose after some automatic updates. So far I've tried a system restore, upgrading Reader to 8.2 (not yet to 9), changing the default printer, all to no avail. Other PCs print fine to the same printer, and other applications on the problem laptop print ok, EXCEPT I discovered that MS applications such as Picture Manager also hang on the second step of their printer wizard.
I've not yet tried Foxit, but intend to, and I've noted the suggestions that it might work for other users on the same laptop - so maybe something in the registry for the particular user?
0
Comment
Question by:daveluk
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 44

Assisted Solution

by:Karl Heinz Kremer
Karl Heinz Kremer earned 150 total points
ID: 22797978
Are you running the latest version of the printer driver?
Can you print to other printers?
0
 
LVL 6

Assisted Solution

by:Werrock
Werrock earned 50 total points
ID: 22798016
I have experienced something similar with adobe and that was solved by cleaning all temporary files since adobe use them a lot and they can screw things up when corrupted. So please try to clean out
C:\documents...\user\local settings\temp
0
 

Author Comment

by:daveluk
ID: 22798096
I checked that it was using the latest driver software for the normal default printer - a networked Dell 1720dn. I also tried with the default set to another networked printer, an HP 4100 (though in that case I didn't check if it has the latest driver).
I'll try cleaning up all the temp files, will have to be next week.
Thanks!
Dave
0
Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.

 
LVL 44

Assisted Solution

by:Karl Heinz Kremer
Karl Heinz Kremer earned 150 total points
ID: 22798253
Are all the printers you've tried networked? What about printing to a local printer, does that work?
0
 

Accepted Solution

by:
daveluk earned 0 total points
ID: 22823902
Thanks for responses. I was able to have another extended session with the offending laptop today.
1. Clearing out temporary files didn't make a difference in this case.
2. Installed Foxit, but it suffered the same way.
3. Tried logging on as a different user - printing worked.
4. Tried installing a local printer. That worked, with the original user, and for all applications which had been causing problems. But one application, Windows Picture and Fax Viewer, remained painfully slow. It eventually fell over, and MS error reporting gave a link to a page (http://wer.microsoft.com/responses/Response.aspx/5044/en-gb/5.1.2600.2.00010100.2.0?SGD=535942d4-548d-4583-8529-6835eeaf0135) which laid the blame squarely with Adobe Reader.
5. Finally updated to Reader 9, and all applications started working to the network printer. Windows Picture and Fax Viewer still painfully slow, but that's unimportant for the user, so as long as the outcome is robust, I'll leave it.
My conclusion (in hindsight): the upgrade to Adobe Reader 9 made the difference.
0
 
LVL 2

Expert Comment

by:aplima
ID: 22893713
Well I have the exact same problem with a user when printing from acrobat.
I upgraded to version 9 and did all the updates available. The problem remains.
From all other apps, printing is done without a problem.
Very strange.
0
 

Expert Comment

by:TTAF3
ID: 36495963
Try unistalling all un-neccessary, network printers. Somehow the Adobe tries to verify each printers connection.
0

Featured Post

Enroll in July's Course of the Month

July's Course of the Month is now available! Enroll to learn HTML5 and prepare for certification. It's free for Premium Members, Team Accounts, and Qualified Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Update 21-May-2015: I temporarily removed the source code to make major changes to the program. Regards, Joe INTRODUCTION This article presents a solution to a question (http://www.experts-exchange.com/Programming/Installation/Q_28396542.html)…
Power PDF (http://www.nuance.com/for-business/document-imaging-and-scanning/power-pdf-converter/index.htm) is the newest product from the Document Imaging division of Nuance Communications (http://www.nuance.com/). It is available in two editions — …
In this first video of the three-part Xpdf series, we introduce and describe Xpdf, a library containing nine command line utilities that perform various functions on PDF files. We show where the library is located and how to download it, discuss its…
Sometimes we receive PDF files that are in the wrong orientation. They may be sideways or even upside down. This most commonly happens with scanned or faxed documents. It is possible to rotate the view of these PDFs with the free Adobe Reader produc…

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question