Solved

adobe reader hangs on print, and even on print setup

Posted on 2008-10-24
7
3,529 Views
Last Modified: 2012-05-05
I've been casting around trying to find information about a problem which has just arisen with one laptop in the past week or so. The question I've related this to sounds similar, though not exactly the same, and anyway it's closed, without any definitive explanation being posted, other than solved by re-formatting the HDD.
In this case it was Adobe Reader 7 on win xp: Reader opens pdfs, but on Print or even Print Setup just hangs. Iit looks as though the problem arose after some automatic updates. So far I've tried a system restore, upgrading Reader to 8.2 (not yet to 9), changing the default printer, all to no avail. Other PCs print fine to the same printer, and other applications on the problem laptop print ok, EXCEPT I discovered that MS applications such as Picture Manager also hang on the second step of their printer wizard.
I've not yet tried Foxit, but intend to, and I've noted the suggestions that it might work for other users on the same laptop - so maybe something in the registry for the particular user?
0
Comment
Question by:daveluk
7 Comments
 
LVL 44

Assisted Solution

by:Karl Heinz Kremer
Karl Heinz Kremer earned 150 total points
Comment Utility
Are you running the latest version of the printer driver?
Can you print to other printers?
0
 
LVL 6

Assisted Solution

by:Werrock
Werrock earned 50 total points
Comment Utility
I have experienced something similar with adobe and that was solved by cleaning all temporary files since adobe use them a lot and they can screw things up when corrupted. So please try to clean out
C:\documents...\user\local settings\temp
0
 

Author Comment

by:daveluk
Comment Utility
I checked that it was using the latest driver software for the normal default printer - a networked Dell 1720dn. I also tried with the default set to another networked printer, an HP 4100 (though in that case I didn't check if it has the latest driver).
I'll try cleaning up all the temp files, will have to be next week.
Thanks!
Dave
0
How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

 
LVL 44

Assisted Solution

by:Karl Heinz Kremer
Karl Heinz Kremer earned 150 total points
Comment Utility
Are all the printers you've tried networked? What about printing to a local printer, does that work?
0
 

Accepted Solution

by:
daveluk earned 0 total points
Comment Utility
Thanks for responses. I was able to have another extended session with the offending laptop today.
1. Clearing out temporary files didn't make a difference in this case.
2. Installed Foxit, but it suffered the same way.
3. Tried logging on as a different user - printing worked.
4. Tried installing a local printer. That worked, with the original user, and for all applications which had been causing problems. But one application, Windows Picture and Fax Viewer, remained painfully slow. It eventually fell over, and MS error reporting gave a link to a page (http://wer.microsoft.com/responses/Response.aspx/5044/en-gb/5.1.2600.2.00010100.2.0?SGD=535942d4-548d-4583-8529-6835eeaf0135) which laid the blame squarely with Adobe Reader.
5. Finally updated to Reader 9, and all applications started working to the network printer. Windows Picture and Fax Viewer still painfully slow, but that's unimportant for the user, so as long as the outcome is robust, I'll leave it.
My conclusion (in hindsight): the upgrade to Adobe Reader 9 made the difference.
0
 
LVL 2

Expert Comment

by:aplima
Comment Utility
Well I have the exact same problem with a user when printing from acrobat.
I upgraded to version 9 and did all the updates available. The problem remains.
From all other apps, printing is done without a problem.
Very strange.
0
 

Expert Comment

by:TTAF3
Comment Utility
Try unistalling all un-neccessary, network printers. Somehow the Adobe tries to verify each printers connection.
0

Featured Post

Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

Join & Write a Comment

Update 21-May-2015: I temporarily removed the source code and the code snippets to make major changes to the program. Regards, Joe INTRODUCTION This Article is a follow-up to the Article entitled How To Rename-Move a Batch of PDF Files Based o…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
In this fifth video of the Xpdf series, we discuss and demonstrate the PDFdetach utility, which is able to list and, more importantly, extract attachments that are embedded in PDF files. It does this via a command line interface, making it suitable …
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now