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adobe reader hangs on print, and even on print setup

Posted on 2008-10-24
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Last Modified: 2012-05-05
I've been casting around trying to find information about a problem which has just arisen with one laptop in the past week or so. The question I've related this to sounds similar, though not exactly the same, and anyway it's closed, without any definitive explanation being posted, other than solved by re-formatting the HDD.
In this case it was Adobe Reader 7 on win xp: Reader opens pdfs, but on Print or even Print Setup just hangs. Iit looks as though the problem arose after some automatic updates. So far I've tried a system restore, upgrading Reader to 8.2 (not yet to 9), changing the default printer, all to no avail. Other PCs print fine to the same printer, and other applications on the problem laptop print ok, EXCEPT I discovered that MS applications such as Picture Manager also hang on the second step of their printer wizard.
I've not yet tried Foxit, but intend to, and I've noted the suggestions that it might work for other users on the same laptop - so maybe something in the registry for the particular user?
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Question by:daveluk
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by:Karl Heinz Kremer
Karl Heinz Kremer earned 600 total points
ID: 22797978
Are you running the latest version of the printer driver?
Can you print to other printers?
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by:Werrock
Werrock earned 200 total points
ID: 22798016
I have experienced something similar with adobe and that was solved by cleaning all temporary files since adobe use them a lot and they can screw things up when corrupted. So please try to clean out
C:\documents...\user\local settings\temp
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by:daveluk
ID: 22798096
I checked that it was using the latest driver software for the normal default printer - a networked Dell 1720dn. I also tried with the default set to another networked printer, an HP 4100 (though in that case I didn't check if it has the latest driver).
I'll try cleaning up all the temp files, will have to be next week.
Thanks!
Dave
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LVL 44

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by:Karl Heinz Kremer
Karl Heinz Kremer earned 600 total points
ID: 22798253
Are all the printers you've tried networked? What about printing to a local printer, does that work?
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daveluk earned 0 total points
ID: 22823902
Thanks for responses. I was able to have another extended session with the offending laptop today.
1. Clearing out temporary files didn't make a difference in this case.
2. Installed Foxit, but it suffered the same way.
3. Tried logging on as a different user - printing worked.
4. Tried installing a local printer. That worked, with the original user, and for all applications which had been causing problems. But one application, Windows Picture and Fax Viewer, remained painfully slow. It eventually fell over, and MS error reporting gave a link to a page (http://wer.microsoft.com/responses/Response.aspx/5044/en-gb/5.1.2600.2.00010100.2.0?SGD=535942d4-548d-4583-8529-6835eeaf0135) which laid the blame squarely with Adobe Reader.
5. Finally updated to Reader 9, and all applications started working to the network printer. Windows Picture and Fax Viewer still painfully slow, but that's unimportant for the user, so as long as the outcome is robust, I'll leave it.
My conclusion (in hindsight): the upgrade to Adobe Reader 9 made the difference.
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Expert Comment

by:aplima
ID: 22893713
Well I have the exact same problem with a user when printing from acrobat.
I upgraded to version 9 and did all the updates available. The problem remains.
From all other apps, printing is done without a problem.
Very strange.
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Expert Comment

by:TTAF3
ID: 36495963
Try unistalling all un-neccessary, network printers. Somehow the Adobe tries to verify each printers connection.
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