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Citrix Web Interface message - You have exceeded the concurrent Connection Limit

Hi, We have a Presentation server 4.5 adv. installed on one server with 50 user cals.
The users heavily rely on using the Citrix Web Interface to access Outlook, Excel and Word. The issue is that they can start Excel and Word in the same session without any issues, but if they start MS outlook and try to start Word or Excel they get a message saying you have exceeded the concurrent connection limit.
I checked the ICA configuration and it allows unlimited connections. I also reviewed application setup and each one allows unlimited number of connections.
I also checked the policy for the number of concurrent connections and it is disabled.
Any ideas?

Carl Webster

Have you checked this:

http://support.citrix.com/article/CTX108846

gzejer

ASKER

I did see that article and followed it. We do not have a farm but just one server. I checked the ICA and it is good. I also verified that the WAN policy settings to limit total sessions was set to disable

Carl Webster

farm = one or more XenApp/Presentation Servers

When you install the Citrix Presentation Server components, you create a new farm and give it a name.

Carl Webster

Are all the applications set to the same Window Size, color depth and encryption level. If even one of those settings is different, session sharing will not occur. That can lead to the error you are seeing.

gzejer

ASKER

I will check on the session settings and let you know. I saw the Farm info but where do I chenge the farm properties?

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Carl Webster

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gzejer

ASKER

thank you