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How do I change the windows terminal server idle timeout window?

HI all-

I have a client using terminal server through a VPN.  Several times a day they lose their session on the client PC, but the server thinks they're still logged in, and will leave them logged in for 3 - 4 hours.  I'm unsure if the server cannot tell that they went idle, or if there is some timeout setting that it just waaaay wrong.  

The root cause of the disconnects is either the clients local ISP flapping, or their PC itself being well, kind of a hunk of crap.  Either way I have to manually log in and disconnect their zombied sessions.  Is there a way I can change server settings to properly identify and disconnect idle sessions?

Client is XP pro, server is win2k3.

Need more info - ask away!

And thanks!
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Eric_Tuthill
Asked:
Eric_Tuthill
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2 Solutions
 
valiconCommented:
This will tell you how to do it and what settings to change:

http://technet.microsoft.com/en-us/library/cc758177.aspx
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Eric_TuthillAuthor Commented:
Since there is count em ONE user on terminal services, I have no problem setting this globally.  Would you recommend the group policy route, or the terminal services configuration route?
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valiconCommented:
I always like to do these type of settings via Group Policy, but since you have only one user you can just go the TS config route. If you decide later you want to use Group Policy you can and it will override the setting previously configured.
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Eric_TuthillAuthor Commented:
I took over this server, so all configurations were done prior to my administrating it - I just want to make certain there isn't any group policy stuff set that will override the TS config.  Any way you can tell me how/where to look on the GPE stuff?  I'm a novice as to group policy stuffs.
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valiconCommented:
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valiconCommented:
Do you need any further assistance with this?
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Eric_TuthillAuthor Commented:
I dont think so - thanks for asking.  I will be working on this tonight, if all goes well I will close this after everything is fixed.  Thanks!
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valiconCommented:
No problem!  Good luck!
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valiconCommented:
Just want to follow up.  How did it go?
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Eric_TuthillAuthor Commented:
Made the changes in the GPE - the real test is once the net fails at the remote site, to which I have no report.

That said - my questions were answered just fine, I'll close here.
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