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How do I change the windows terminal server idle timeout window?

Posted on 2008-10-24
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Last Modified: 2012-06-27
HI all-

I have a client using terminal server through a VPN.  Several times a day they lose their session on the client PC, but the server thinks they're still logged in, and will leave them logged in for 3 - 4 hours.  I'm unsure if the server cannot tell that they went idle, or if there is some timeout setting that it just waaaay wrong.  

The root cause of the disconnects is either the clients local ISP flapping, or their PC itself being well, kind of a hunk of crap.  Either way I have to manually log in and disconnect their zombied sessions.  Is there a way I can change server settings to properly identify and disconnect idle sessions?

Client is XP pro, server is win2k3.

Need more info - ask away!

And thanks!
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Question by:Eric_Tuthill
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Accepted Solution

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valicon earned 500 total points
ID: 22798185
This will tell you how to do it and what settings to change:

http://technet.microsoft.com/en-us/library/cc758177.aspx
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Author Comment

by:Eric_Tuthill
ID: 22798406
Since there is count em ONE user on terminal services, I have no problem setting this globally.  Would you recommend the group policy route, or the terminal services configuration route?
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LVL 12

Expert Comment

by:valicon
ID: 22798541
I always like to do these type of settings via Group Policy, but since you have only one user you can just go the TS config route. If you decide later you want to use Group Policy you can and it will override the setting previously configured.
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Author Comment

by:Eric_Tuthill
ID: 22798721
I took over this server, so all configurations were done prior to my administrating it - I just want to make certain there isn't any group policy stuff set that will override the TS config.  Any way you can tell me how/where to look on the GPE stuff?  I'm a novice as to group policy stuffs.
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Assisted Solution

by:valicon
valicon earned 500 total points
ID: 22798988
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LVL 12

Expert Comment

by:valicon
ID: 22811847
Do you need any further assistance with this?
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Author Comment

by:Eric_Tuthill
ID: 22814436
I dont think so - thanks for asking.  I will be working on this tonight, if all goes well I will close this after everything is fixed.  Thanks!
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LVL 12

Expert Comment

by:valicon
ID: 22814459
No problem!  Good luck!
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LVL 12

Expert Comment

by:valicon
ID: 22827692
Just want to follow up.  How did it go?
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Author Comment

by:Eric_Tuthill
ID: 22827848
Made the changes in the GPE - the real test is once the net fails at the remote site, to which I have no report.

That said - my questions were answered just fine, I'll close here.
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