Solved

Picture attachments

Posted on 2008-10-24
3
255 Views
Last Modified: 2013-11-05
We have a staff member that sends pictures to a company. The company is saying that when the emails are received on their end the pictures are displaying in the message, and that it is happening because of a problem with her Outlook settings on our end. I had the staff member create the same email and send it to me and also to one of my external email accounts, I'm not having the issue. She said it doesn't happen when she emailed them to herself either. When I get the emails they are just displayed as icons. Would the problem of the pictures being displayed in the email be on their end? Seems obvious that it is, but before I tell them that, I want to make sure it isn't a setting in Outlook I am missing.
0
Comment
Question by:heydude
  • 2
3 Comments
 
LVL 2

Expert Comment

by:fokuszg
ID: 22798396
if email is not in html format then pictures displaying in the message  cannot be her fault.
0
 
LVL 97

Accepted Solution

by:
war1 earned 350 total points
ID: 22798945
Hello heydude,

if sender sends in Rich Text format, attachment are embedded in email at the recipient's end.  Make sure sender is sending in Plain Text or HTML.

Hope this helps!
war1
0
 
LVL 2

Expert Comment

by:fokuszg
ID: 22799011
as far as i know pictures can be embedded in HTML mails. in fact, i use it when mailing company logo in webshop carts.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now