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User gets different e-mail on OWA than in his Outlook using same Exchange server

Posted on 2008-10-24
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Last Modified: 2013-12-12
Using Exchange 2003...

User gets his e-mail using his laptop using both OWA and Outlook using http.
In the office he uses a workstation with Outlook to get his e-mail form the same Exchange server.
His OWA and http Outlook connections are providing him with e-mail that was deleted years ago.
His office workstation Outlook is still looking and working normally.
This is the only user that I know of with this issue...  

HELP !!!!
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Question by:K7REX
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Expert Comment

by:tgtran
ID: 22798950
PST ?
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Author Comment

by:K7REX
ID: 22799056
Outlook at the office uses the same Exchange as does OWA - No PST's being used there.

I do have so have PST's on my OUTLOOK set up at the office for filing technical e-mails, so I tired using my own e-mail account on both a workstation and laptop with the OWA and http outlook and did not have any problems.  As far as I know, on one else is having any problems...   I now have his laptop here with me (Dell with WinXP Pro and all updates) and if I set his Outlook up to work directly with the exchange, all is good.  When I change it to use http, he gets anything new sent to him plus a ton of very old emails that have long been deleted.  Making no sense.  
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Author Comment

by:K7REX
ID: 22800493
I still have the same problem -- it has not been resolved....

Does anyone have any idea --- I am open to any suggestions...
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Author Comment

by:K7REX
ID: 22801530
Okay --- More information....
When ever I connect this users Outlook to the Exchange server from any workstation connected to that LAN, all works just fine.  Only when I use an Outlook http or OWA connection (remote) does it mess up.
It is as if he has two different, but tied together Exchange accounts.  I went into the Exchange server and viewed this user - he looks no different than any of the others.  

But if I connect to the Exchange server via a remote means, I get old 2006 e-mails along with some of the current ones and locally it is all normal (??).

Still looking for ideas....   Anyone .....
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Expert Comment

by:tgtran
ID: 22804321
Have you considered export his mailbox to PST, delete the mailbox and recreate a new one, import PST back?
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Author Comment

by:K7REX
ID: 22816954
No, not yet...  Hoping to fix the old one...

dm
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Accepted Solution

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K7REX earned 0 total points
ID: 22818930
UPDATE ----

Even though I could not see anything wrong with the http OUTLOOK profile, I blew it totally away and recreated a completely different one for the same user.  This time everything worked...

Outlook using the http connection and the OWA both matched his office Outlook.  
No clue what the deal was, my only "guess" is that there was a mis-setting in the old profile
or the file was in some way corrupted.  It's working....

We can close this nightmare now...

K7REX
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Author Comment

by:K7REX
ID: 22858992
Hmmm.  When I re-read what tgtran had said, I can see maybewhere you could think that, which is fine with me.   He wanted me to export the users Exchange server mailbox e-mail to pst's and then delete it and rebuild the users e-mail box again..  I DID NOT DO THAT!  

I remained focused on it being a Outlook client application problem that was effecting the Exchange Server (not the other way around).  My hunch paid off and I was able to get it to work again.
Once I got the http connection of Outlook fixed, OWA started working correctly to.  

That said, I could care less who you give credit to for this.  I was just explaining what had happened NOT trying to take self credit for anything.  The fact is, I was looking for answers and tgtran stepped up to the plate when not many others were even giving it a shot.   So yes! , give him the credit.

I did not appreciate your criticism and all that you strongly implied.  If you still feel that I did what tgtran directed me to do and then took credit for doing my own thinking - I can live with that. Can you?  This was my first effort to ask for advice here, what a sour experience.  
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Author Comment

by:K7REX
ID: 22859695
Then that is two of us.  You accused me of taking the advice of another and then claiming the credit for thinking of it myself.  I think I was totally justified in my response.  I was very much offended and had good reason to be.  
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Author Comment

by:K7REX
ID: 22867746
This whole thing is crazy.   All I wanted to do was get the stupid outlook to work on a http connection.
Since it was working just fine with a direct connecton to the LAN (as I outlined in my question) I saw no need to wipe out the users mailbox except as a last measure.  As I found more information I updated the blog and when I came on the fix I sent that out there to.  There was no reason to keep the call open  so I tried to close it.   I didn't care about credits, I was looking for help.  

The next thing I know I hear from you telling me that I had taken this other persons idea, ran with it and then closed it to claimed self credit.  I hadn't even tried to do that, but if I had, the fact is that what he was trying to get me to do, I didn't want to do yet - guru or not.     What I did do, worked.

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