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Corrupt EX07 Mailbox

Posted on 2008-10-24
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Medium Priority
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4,554 Views
Last Modified: 2012-05-05
User unable to logon to:
owa
activesync
outlook

When logging on to owa:
Url: https://xxx.xxx.com:443/owa/Default.aspx
User host address: xxxx
Exception
Exception type: Microsoft.Exchange.Data.Storage.ConnectionFailedTransientException
Exception message: Cannot open mailbox /o=xxx/ou=First Administrative Group/cn=Recipients/cn=xxxx.
Inner Exception
Exception type: Microsoft.Mapi.MapiExceptionLogonFailed
Call stack

Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Int32 ec, DiagnosticContext diagCtx)

Logging into outlook 2002:
Unable to open your default email folders, you do not have permission to logon

Logging into outlook 2007:
won't accept his password

Checked ad to see if account is locked
moved mailbox to different database

NO joy....

Test-MAPIConnectivity:
Result: success Latency 8

Ran Health check using bpa, turned up nothing.



Event log:
Logon Failure on database "First Storage Group\Office" - Windows account NT AUTHORITY\SYSTEM; mailbox /o=xxx/ou=First Administrative Group/cn=Recipients/cn=xxxx.
Error: 1144
Client Machine: xxxx
Client Process: Microsoft.Exchange.Search.ExSearch.exe
Client ProcessId: 0
Client ApplicationId: Client=CI
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
Event Type:      Error
Event Source:      MSExchangeIS Mailbox Store
Event Category:      Logons
Event ID:      1022
Date:            10/24/2008
Time:            10:37:15 AM
User:            N/A
Computer:      VMEXCHANGE
Description:
Logon Failure on database "Third Storage Group\Shop" - Windows account NT AUTHORITY\SYSTEM; mailbox /o=xxx/ou=First Administrative Group/cn=Recipients/cn=xxx.
Error: 1292
Client Machine: xxxxx
Client Process: MsFTEFD.exe
Client ProcessId: 0
Client ApplicationId: Client=CI

Restarted exchange several times


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Comment
Question by:ghpap
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2 Comments
 
LVL 15

Accepted Solution

by:
. earned 2000 total points
ID: 22807059
I am wondering what events this coincides with, how many Exchange administrators you have that may make changes and other things like your change control procedures. Somone may have disabled some of the mailbox access methods or even changed mailbox perms so you could compare the mailbox permissions to another mailbox that is not having issues?

get-mailboxpermission -id <username> | fl

note with username you can replace part of the name with * i.e. johan.strange could be joh*

also using get-casmailbox -id <username> | fl will show what components this mailbox has rights to i.e. owaenabled , mapienabled etc will be either true or false.
0
 
LVL 1

Author Closing Comment

by:ghpap
ID: 31509750
This was precisely what I was looking for, just was a little late...

After I looked up the mailbox permission, I noticed he was in a group that had deny mailbox permission, how it got there was beyond me...
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