Solved

Getting 'avtooltipview' error when trying to print from adobe acrobat 6.0

Posted on 2008-10-24
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Last Modified: 2012-08-13
I use remote desktop to access my company stuff, when I try printing a pdf document from remote desktop, using acrobat that is also installed on 'remote desktop', I get this error:

"AvToolTipView: Acrobat.exe - Application error
intrusion 0x004e2631 etc."

and then tells me to shut the program.
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Question by:BenEidelman
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5 Comments
 
LVL 31

Expert Comment

by:captain
ID: 22802900
Hi

This seems to affect only A6 versions. There is nothing on Adobe support or the forums about 'avtooltipview' and it appears that it is not exclusive to Adobe anyhow, though I read a conclusion somewhere that disabling tooltips in the affected application may prevent the error.

I guess the in the RD environment there is an issue rendering these. You could first check your Performance/Experience settings and up the options for your session to transfer entire remote desktop, but ultimately the disable tooltips in Edit|Preferences. I only got v9 so I am not sure where it is in v6 but it may be in Comments or Commenting.

hth
capt.

0
 

Author Comment

by:BenEidelman
ID: 22805760
I am trying to follow your instructions and disable 'tooltips' however, I am having a hard time finding that option. Can you please walk me through the whole process?
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LVL 31

Accepted Solution

by:
captain earned 125 total points
ID: 22805818
Hi Ben

In Acrobat 9 you have the option to disable Tooltips in the Preferences under commenting. I haven't worked on v6 for years but as a hunch I was hoping that there is an option in the preferences.

If there isn't then ignore that part.

What version of 6 are you running?  All the other threads suggest updating to 7, but an update t6.06 may help:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=3580

capt.
0
 

Author Comment

by:BenEidelman
ID: 22924328
I guess I will update to Adobe 7.0
0
 

Author Closing Comment

by:BenEidelman
ID: 31509753
Updating to Adobe 7 solved the problem.
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