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Getting 'avtooltipview' error when trying to print from adobe acrobat 6.0

I use remote desktop to access my company stuff, when I try printing a pdf document from remote desktop, using acrobat that is also installed on 'remote desktop', I get this error:

"AvToolTipView: Acrobat.exe - Application error
intrusion 0x004e2631 etc."

and then tells me to shut the program.
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BenEidelman
Asked:
BenEidelman
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1 Solution
 
captainCommented:
Hi

This seems to affect only A6 versions. There is nothing on Adobe support or the forums about 'avtooltipview' and it appears that it is not exclusive to Adobe anyhow, though I read a conclusion somewhere that disabling tooltips in the affected application may prevent the error.

I guess the in the RD environment there is an issue rendering these. You could first check your Performance/Experience settings and up the options for your session to transfer entire remote desktop, but ultimately the disable tooltips in Edit|Preferences. I only got v9 so I am not sure where it is in v6 but it may be in Comments or Commenting.

hth
capt.

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BenEidelmanAuthor Commented:
I am trying to follow your instructions and disable 'tooltips' however, I am having a hard time finding that option. Can you please walk me through the whole process?
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captainCommented:
Hi Ben

In Acrobat 9 you have the option to disable Tooltips in the Preferences under commenting. I haven't worked on v6 for years but as a hunch I was hoping that there is an option in the preferences.

If there isn't then ignore that part.

What version of 6 are you running?  All the other threads suggest updating to 7, but an update t6.06 may help:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=3580

capt.
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BenEidelmanAuthor Commented:
I guess I will update to Adobe 7.0
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BenEidelmanAuthor Commented:
Updating to Adobe 7 solved the problem.
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