A folder in my apple mail account is not syncing with exchange server 2003

Posted on 2008-10-24
Medium Priority
Last Modified: 2013-11-30
My Macbook pro is running Tiger (10.4.11) with Apple Mail client (2.1.3) I've recently been having trouble getting this one folder to sync with the server. the folder has about 13k emails. this acts like my archive folder. I checked the Exchange 2003 mail server and found the following error message.

Error 0x7da occurred while rendering message 0001-000000e387d4

this error gets logged a several times a second on the server. I tried the following:

1) Deleted the account. Re-created it. No luck
2)moved Public\Mail andCache and plist folders and files to the desktop. Deleted account. recreated account. No luck
3) Setup the same account with another Mac. same problem syncing folder

Let me know if you have any other suggestions. Account type in Mail: Exchange (incoming IMAP4 and outgoing SMTP)

Question by:TREOST
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Expert Comment

ID: 22805649
Make sure the name of the file is short with only alpha numeric characters.
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Expert Comment

ID: 22805667
Not file, folder.  Make sure the name of the FOLDER* is short with only alpha numeric characters.  Additionally  don't put anything into the folder at first and check to see if it syncs.  If the folder does sync, then start putting your archive stuff in it until it fails.

If that doesn't work then we need to find out if the issue is with the server or with the clients.  On a windows PC setup the same configuration and see if you get the same error (you could even use Outlook Express on the server).  That'll tell you if the issue is with the client or the server.

Another side thought, maybe if you bump the points up to 500 then more people will respond.

Author Comment

ID: 22806404
thanks for your reply! i setup this account in Outlook express. it downloaded (synced) all but one email in that folder and threw the following error.

The requested message could not be converted to an RFC-822 compatible format.

   Account: mail.server.com
   Server: mail.server.com
   User name: xxx
   Protocol: IMAP
   Port: 143
   Secure(SSL): 0
   Code: 800cccd2

any more clues? it seems like one email message is screwin it all up for me. if thats the case, the problem is how to find that single message  in about 13k emails.

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Expert Comment

ID: 22807474
Try doing a search in your email for 0001-000000e387d4.  If it doesn't show up then you may have to find the email by starting with an empty folder, then splitting the mail in half and sync half.  If you get the error message sync the other half.  It shouldn't take to long.

Author Comment

ID: 22807833
i did that search but couldn't find it. i'll try ur suggestion. thanks!

Accepted Solution

TREOST earned 0 total points
ID: 23698789
this problem for the most part got fixed by itself. most likely due to an update applied to MAC OS X.
LVL 15

Expert Comment

ID: 23708186
Glad to hear it's fixed.

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