Solved

A folder in my apple mail account is not syncing with exchange server 2003

Posted on 2008-10-24
7
697 Views
Last Modified: 2013-11-30
My Macbook pro is running Tiger (10.4.11) with Apple Mail client (2.1.3) I've recently been having trouble getting this one folder to sync with the server. the folder has about 13k emails. this acts like my archive folder. I checked the Exchange 2003 mail server and found the following error message.

Error 0x7da occurred while rendering message 0001-000000e387d4

this error gets logged a several times a second on the server. I tried the following:

1) Deleted the account. Re-created it. No luck
2)moved Public\Mail andCache and plist folders and files to the desktop. Deleted account. recreated account. No luck
3) Setup the same account with another Mac. same problem syncing folder

Let me know if you have any other suggestions. Account type in Mail: Exchange (incoming IMAP4 and outgoing SMTP)

Thanks,
treost
0
Comment
Question by:TREOST
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 15

Expert Comment

by:tenaj-207
ID: 22805649
Make sure the name of the file is short with only alpha numeric characters.
0
 
LVL 15

Expert Comment

by:tenaj-207
ID: 22805667
Not file, folder.  Make sure the name of the FOLDER* is short with only alpha numeric characters.  Additionally  don't put anything into the folder at first and check to see if it syncs.  If the folder does sync, then start putting your archive stuff in it until it fails.

If that doesn't work then we need to find out if the issue is with the server or with the clients.  On a windows PC setup the same configuration and see if you get the same error (you could even use Outlook Express on the server).  That'll tell you if the issue is with the client or the server.

Another side thought, maybe if you bump the points up to 500 then more people will respond.
0
 

Author Comment

by:TREOST
ID: 22806404
thanks for your reply! i setup this account in Outlook express. it downloaded (synced) all but one email in that folder and threw the following error.

The requested message could not be converted to an RFC-822 compatible format.

Configuration:
   Account: mail.server.com
   Server: mail.server.com
   User name: xxx
   Protocol: IMAP
   Port: 143
   Secure(SSL): 0
   Code: 800cccd2

any more clues? it seems like one email message is screwin it all up for me. if thats the case, the problem is how to find that single message  in about 13k emails.

thanks,
treost
 
thanks!
0
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

 
LVL 15

Expert Comment

by:tenaj-207
ID: 22807474
Try doing a search in your email for 0001-000000e387d4.  If it doesn't show up then you may have to find the email by starting with an empty folder, then splitting the mail in half and sync half.  If you get the error message sync the other half.  It shouldn't take to long.
0
 

Author Comment

by:TREOST
ID: 22807833
i did that search but couldn't find it. i'll try ur suggestion. thanks!
0
 

Accepted Solution

by:
TREOST earned 0 total points
ID: 23698789
this problem for the most part got fixed by itself. most likely due to an update applied to MAC OS X.
0
 
LVL 15

Expert Comment

by:tenaj-207
ID: 23708186
Glad to hear it's fixed.
0

Featured Post

DevOps Toolchain Recommendations

Read this Gartner Research Note and discover how your IT organization can automate and optimize DevOps processes using a toolchain architecture.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
This article shows how to use a free utility called 'Parkdale' to easily test the performance and benchmark any Hard Drive(s) installed in your computer. We also look at RAM Disks and their speed comparisons.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question