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PostScript Error: invalidrestore

Posted on 2008-10-24
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Last Modified: 2013-11-05
I have several users here (All Windows XP machines)  that are receiving the below error when printing to a Lexmark Optra W810 PS printer.

ERROR: invalidrestore
OFFENDING COMMAND: restore

STACK:

-savelevel-
-dictionary-
-dictionary-
-dictionary-
-dictionary-
-dictionary-

Couple of things to note. This usually happens when they print out of Adobe Distiller. What's odd about this issue is that the document itself usually prints out fine without any visible issue, but then it prints an additional page with nothing but that error message on it.

Solutions I've Tried

1. Reinstalling printer drivers on the user machine
2. Reinstalling printer driver on the print server
3. Reinstalling  the offending Adobe application
4. Made sure Server 2003 is patched and up to date (Per suggestion in a microsoft KB article that described a similar error.)
5. Printed to a different printer, same document....no issues/error

Thats all I can think of right now. Let me know if you need additional information.

-Diresu

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Question by:Diresu
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hdhondt earned 250 total points
ID: 22805549
The error is the printer's way of telling you something is wrong with the data it receives. In this case it is told to restore a graphics state but can't do so, because the command is sent at the wrong time - possibly some item is left on the printer's memory stack. As it prints the error page after the document, that implies there is something wrong in the way the printer is told to "reset" at the end of the document.

It is most likely caused by some corrupted graphic in the document, possibly an EPS embedded in another EPS. Do the documents that cause the error all have a common graphic? In that case, try removing it and replacing it with a fresh copy. Before you do that, re-save the graphic with the application that created it.

If you don't know which item causes the error, try selectively deleting the items on the page until you find the one responsible.

What application is used to create the document that you are trying to Distill? Which version of distiller? Try telling Distiller to generate a different PostScript version.
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Expert Comment

by:hdhondt
ID: 22835828
Thanks for the points, Diresu. Did any of my suggestions help, if so which one?
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Author Comment

by:Diresu
ID: 22879641
Sorry for the late response. Been busy around here.

It was indeed a corrupted graphic. A logo that we been using for a long time so we didn't think to look at that as a possible source of the issue. Taking that out resolved the issue and we have an updated one we are going to use instead that seems to work well with no issues.
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