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Cannot access Microsoft Clip Art from "Clip Art task pane"  because router blocks.  How can I get around this problem?

Posted on 2008-10-24
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Last Modified: 2008-11-02
Cannot access Microsoft Clip Art from "Clip Art task pane"  because router blocks.  How can I get around this problem?   I want to be able to access the clip art online from within Microsoft Publisher.  It was working fine a week ago.
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Question by:cbaynet
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Expert Comment

by:redrumkev
ID: 22800313
cbaynet,

What error message do you get when trying to connect to the clip art website?

Which router (brand and model number do you have)?

Kevin
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Author Comment

by:cbaynet
ID: 22803771
Hi,
I do not get an error message.   The publisher side panel is just blank.
The router is Netgear FVX538 Pro Safe VPN Firewall Router.
I thought I could put in the clip are site address as a trusted site and it would work, but it doesn't . Using  Publisher 2003.  I tried in on my laptop at the site and it didn't work with Publisher 2007 either.
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Expert Comment

by:redrumkev
ID: 22806255
cbaynet,

How are you?

Ok,... I do not see an issue with your router and MS connections (via web searches) so...

If you could, please unplug your system from the router and directly connect to your boardband sources (i.e., connect your desktop/laptop, directly to your cable/dsl modem). The goal here is to determine that it is infact your router blocking this connection. If you can connect with your system (skipping hte router) then we can figure out which port needs to be forwarded or another course of action to solve this.

Thank you,
Kevin
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Author Comment

by:cbaynet
ID: 22819121
Hi Kevin,
I'm able to get to the Microsoft clip art website via the desktop and laptop connection.  The problem is within the Microsoft Publisher application. I'm not able to get to the same site from within the Publisher application.  Though, I'll try your suggestion on Thursday.  Thanks.
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Assisted Solution

by:redrumkev
redrumkev earned 400 total points
ID: 22823784
Sounds good - let me know what you find.

Kevin
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Accepted Solution

by:
cbaynet earned 0 total points
ID: 22824051
Hi Kevin,
I was able to figure out that the problem was with Publisher.  In researching this the above issue, I found there is an area within Publisher that allows you to select "Web collections" within the Search in:  area. Also, under the "Results should be:" area       If you select "All media file types." This allows you to access the online clip art with the Publisher program. Also, you have to have Microsoft online turned on.  

Thanks Kevin for your help.  
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LVL 23

Expert Comment

by:redrumkev
ID: 22862558
Glad this worked out in the end and you were able to find the solution.

Thank you for the Assist and the Grade!

Kevin
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