ACT: changing the active user

Posted on 2008-10-24
Last Modified: 2012-06-21
How do I change the active user on an ACT 2009 install? I performed a series of imports and maintenance under a different user, and now ACT is saying that there is only enough licenses for one user.

Thank You,
Question by:rossryan
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
LVL 30

Expert Comment

by:Mike Lazarus
ID: 22800641
You are a single user?

Maybe just Tools | Manage Users and edit the information

Or try either of these - or

Accepted Solution

SStroz earned 250 total points
ID: 22855406

ACT! tech support in North America has a tool they use that bypasses the "license check" and can disable the other user and enable yours.

It's the easiest way.  

If you have another workstation you might be able to install a trial version of ACT! and take care of it there.

Good luck


Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As owner of GL Computing, I have worked with CRM products since 1984 and with Act! since 1987.  GL Computing provides training and technical support to Act! Consultants, resellers and add-on developers around the world. One of the problems we not…
Article by: Dermot
The life of crime is over for 22 year-old Christian Ian Salvador, a student from Isabela State University in the Philippines.

697 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question