Problem between Word and HP Universal Print Driver PCL 6
Posted on 2008-10-24
We recenlty upgraded servers here and the vendor installed a new print driver - HP Universal Print Driver PCL 6 - for our HP 4100dtn printers. This driver is pretty different from our last one but I was able to make most changes simply by adding custom printing shortcuts in the printer prefereces. These work for our practice management software however Word seems to have a problem with them.
If we create/open a letter in Word and print an envelope FIRST using Envelopes and Labels, the envelope pulls from the envelope feeder. However, once we use the printing shortcuts to print the letter on letterhead, Envelopes and Labels in Word defaults to Tray 1 and a manual feed. The only way to change it back is to close Word and re-open it.
Right now they are working around it by using Page Setup in Word every time instead of the printing shortcuts but this is quite a few more steps....any ideas out there?