Solved

Problem between Word and HP Universal Print Driver PCL 6

Posted on 2008-10-24
4
1,846 Views
Last Modified: 2013-12-15
We recenlty upgraded servers here and the vendor installed a new print driver - HP Universal Print Driver PCL 6 - for our HP 4100dtn printers.  This driver is pretty different from our last one but I was able to make most changes simply by adding custom printing shortcuts in the printer prefereces.  These work for our practice management software however Word seems to have a problem with them.

If we create/open a letter in Word and print an envelope FIRST using Envelopes and Labels, the envelope pulls from the envelope feeder.  However, once we use the printing shortcuts to print the letter on letterhead, Envelopes and Labels in Word defaults to Tray 1 and a manual feed.  The only way to change it back is to close Word and re-open it.

Right now they are working around it by using Page Setup in Word every time instead of the printing shortcuts but this is quite a few more steps....any ideas out there?
0
Comment
Question by:Mary Pat Conroy
  • 3
4 Comments
 
LVL 37

Expert Comment

by:Joanne M. Orzech
ID: 22834018
Can you clarify exactly what you mean by using "printing shortcuts" please?
0
 

Author Comment

by:Mary Pat Conroy
ID: 22835183
When you right click the printer and select Printing Preferences, there is a tab called Printing Shortcuts.  There are two default entries - Factory Defaults, and User Guide Print Settings.  On the right are options such as paper size, tray, single or double-sided and you can select these and save custom shortcuts.  I have tried to use these but it "appears" that once you choose a shortcut it continues to default to that and that application choices and settings do not always override this as I believe it is supposed to...

I am really struggling with this printer driver change.  I had everything tweaked just so so that everything printed from the appropriate tray in the appropriate manner.  I tried to rollback the driver but nothing worked the same :)

Any help or insight you can offer would be greatly appreciated!
0
 

Author Comment

by:Mary Pat Conroy
ID: 22835222
thought a screen capture would help...please see attached...
printing-shortcuts.doc
0
 

Accepted Solution

by:
Mary Pat Conroy earned 0 total points
ID: 23357450
We were unable to find a solution and decided ito roll back the drivers instead.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you work with Word a lot, you probably use styles. If you use styles a lot, you've probably balled your fist more often than not when working with the ribbon. In Word 2007/2010, one of the things that I find missing when using styles is a quic…
When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
This video shows the viewer how to set up and create Footnotes in their document. Click on the References tab: Select "Insert Footnote": Type in desired text:
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now