Is the quality of COMCAST Digital Voice up-to-par for a Business?

Posted on 2008-10-24
Last Modified: 2012-05-05
We are considering to the Comcast Digital Voice for our 5 Business phone lines.  We've had issues with are telephone line form the local phone company.  

Is Comcast Business Phone Service a good quality service?  I'm looking for people who have use this system.  We will be connecting to an Executone Meldey phone system.  

Anyone have any experience with downtime or bad connection (low volume) or basd connection?
Question by:drews77
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Expert Comment

by:Delphineous Silverwing
ID: 22799999
Since it uses your internet connection that is shared with other comcast customers, it can be unreliable.  If your company depends on the telephone working, you should avoid Comcast Digital Voice.

When utilization is heavy, it tends to get choppy like a cell phone and disconnect periodically.  Comcast's internet connections are also unreliable sometimes and result in loss of telephone.  I am still on and unhappy with Comcast, still waiting for Verizon to get FiOS in my complex; it is just a half-mile down the road on its way here.

Author Comment

ID: 22800085
Is your service Home or Business?   I believe the VoIP and Cable Modem are two different boxes, maybe due to reliability?
LVL 19

Expert Comment

by:Delphineous Silverwing
ID: 22800228
The Cable Modem and Voice Link are the same device, though I don't remember the manufacturer.  Mind you, I am on the East Coast - Comcast may be doing it different out here than on the West Coast.

I considered trying Vonage, but I'd still be tied through Comcast.  At least sticking with Comcast the only finger pointing is internal.

I regularly have lunch with the engineers at a company down the road that uses Verizon's FiOS service.  They have had no service interruptions since getting hooked up; internet or phone.  I can't say the same for my Comcast experience.

Is FiOS available for you?

Author Comment

ID: 22800275
FiOS not availible.
LVL 19

Accepted Solution

Delphineous Silverwing earned 125 total points
ID: 22801603
If you are having problems with the landlines ... then whether you go with any of the regional or national carriers, you will continue to have problems since they use the same lines.  Since FiOS is not available, then Comcast Digital Voice may still be a better choice even with its own limitations/risk.

Are you a heavy fax user?  VoIP doesn't get along with some fax machines.  The audio delay is similar to that of a cell phone.

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