Solved

Is the quality of COMCAST Digital Voice up-to-par for a Business?

Posted on 2008-10-24
5
680 Views
Last Modified: 2012-05-05
We are considering to the Comcast Digital Voice for our 5 Business phone lines.  We've had issues with are telephone line form the local phone company.  

Is Comcast Business Phone Service a good quality service?  I'm looking for people who have use this system.  We will be connecting to an Executone Meldey phone system.  

Anyone have any experience with downtime or bad connection (low volume) or basd connection?
0
Comment
Question by:drews77
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 19

Expert Comment

by:Delphineous Silverwing
ID: 22799999
Since it uses your internet connection that is shared with other comcast customers, it can be unreliable.  If your company depends on the telephone working, you should avoid Comcast Digital Voice.

When utilization is heavy, it tends to get choppy like a cell phone and disconnect periodically.  Comcast's internet connections are also unreliable sometimes and result in loss of telephone.  I am still on and unhappy with Comcast, still waiting for Verizon to get FiOS in my complex; it is just a half-mile down the road on its way here.
0
 

Author Comment

by:drews77
ID: 22800085
Is your service Home or Business?   I believe the VoIP and Cable Modem are two different boxes, maybe due to reliability?
0
 
LVL 19

Expert Comment

by:Delphineous Silverwing
ID: 22800228
The Cable Modem and Voice Link are the same device, though I don't remember the manufacturer.  Mind you, I am on the East Coast - Comcast may be doing it different out here than on the West Coast.

I considered trying Vonage, but I'd still be tied through Comcast.  At least sticking with Comcast the only finger pointing is internal.

I regularly have lunch with the engineers at a company down the road that uses Verizon's FiOS service.  They have had no service interruptions since getting hooked up; internet or phone.  I can't say the same for my Comcast experience.

Is FiOS available for you?
0
 

Author Comment

by:drews77
ID: 22800275
FiOS not availible.
0
 
LVL 19

Accepted Solution

by:
Delphineous Silverwing earned 125 total points
ID: 22801603
If you are having problems with the landlines ... then whether you go with any of the regional or national carriers, you will continue to have problems since they use the same lines.  Since FiOS is not available, then Comcast Digital Voice may still be a better choice even with its own limitations/risk.

Are you a heavy fax user?  VoIP doesn't get along with some fax machines.  The audio delay is similar to that of a cell phone.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
SonicWall hosted VoIP Issues 3 121
Setting up a Good IVR 2 50
How fiber connects into our premise 4 40
Need help with VLAN issue 6 82
I'm Dumb-phoned(ed) Last week, I noticed this message when adding events to my Google Calendar: On June 27th (2015), Google is removing SMS as a notification option for Google Calendar events.  Their assumption is that enough people have smart p…
Don’t let your business fall victim to the coming apocalypse – use our Survival Guide for the Fax Apocalypse to identify the risks and signs of zombie fax activities at your business.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…

737 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question