Exchange 2007 Install Error

Posted on 2008-10-24
Medium Priority
Last Modified: 2008-11-10
Background: Installing a new Exchange 2007 server into an existing SBS2003 domain.  I have read several articles and tutorials on this, and was prepared for prerequisite alerts regarding AD and domain controller issues.  However, all of the info I have been able to find has stated that these issues would be presented through the Exchange Setup GUI, as in, the installer, upon running, would indicate what additional setup steps I need to take.

But the installer doesn't run at all.  Instead, I get an error message that "ExSetupUI.exe has stopped working," and the event below recorded in the event log.

Am I missing something here?  The WinSvr2008 is joined to my domain as a member server at this point.  I expected to be required to dcpromo it to an additional DC before continuing with the install.  But the article I found on MSExchange.org had a screenshot of the Exchange 2007 installer telling the user they needed to promote a DC.  I can't even get the installer to run.

Any help would be most appreciated.
Faulting application ExSetupUI.exe, 
time stamp 0x474b7502, 
faulting module KERNEL32.dll, 
version 6.0.6001.18000, 
time stamp 0x4791ada5, 
exception code 0xe0434f4d, 
fault offset 0x000000000002649d, 
process id 0x%9, 
application start time 0x%10.

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Question by:InterMountainMgmt
  • 2

Assisted Solution

futurefiles earned 80 total points
ID: 22800483
Was an Exchange setup log created in the c drive? Usually there is a folder created called ExchangeSetupLogs
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Assisted Solution

by:Paul Solovyovsky
Paul Solovyovsky earned 80 total points
ID: 22800985
What type of hardware are you running? Just want to make sure you have the 64 bit OS installed.

Author Comment

ID: 22812726
Running Dell PowerEdge 2950 with dual Xeon E5430 64-bit processors.  Bought this server expressly for Exchange 2007.  Has Windows Server 2008.  8 Gb RAM.
No logfiles created.  That's why I had to dig into the Event Viewer to even get the above info.
There are no roles installed yet, could that be a problem?  I thought the installer would set up the roles it needed as part of the install, but I can set them up manually if that's causing this error.  The only feature installed so far is PowerShell.
Please let me know if there is any other info I can provide to make this easier to figure out.

Accepted Solution

InterMountainMgmt earned 0 total points
ID: 22870071
Finally got it, so I suppose this thread can be closed.  
At the suggestion of a pro-level tech at Dell, I reburned the Exchange 2007 SP1 Install disk using a different DVD drive with updated firmware (same ISO file, new blank DVDDL from the same set as before).  Now it works perfectly.
Strange thing was, it worked up to the point of install before - displayed the splash screen, insisted that I install the PowerShell feature, even verified that PowerShell was installed.  Just gave that vague error above each time the actual install was started.
With the new media, everything is coming up roses.  Exchange is now installed, and I'm off to greener pastures.

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