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Home page won't load or will only partially load for certain users

Posted on 2008-10-24
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Last Modified: 2013-11-19
Hello,

We are about to launch a new site and have two users (one employee of the institution viewing the site from home and one SEO vendor at their office) who are having problems viewing the home page.

For one, he gets the "cannot display the webpage" error in IE7 and gets a blank page with only the META title  being viewable. The source code he can view in Safari is only partially loaded.

The other person is using Firefox on a Windows machine and hasn't provided my with the exact error.

I have tested the site on Mac and Windows in Firefox, Safari, Opera, IE6, IE7 and Google Chrome and have never been able to reproduce the problem. I do not see any errors in the JavaScripts.

I'm at a loss. Does anyone have any thoughts or experience with this? Here is the site URL again:
beta2.hiu.edu

Any help would be greatly appreciated. Thank you!
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Question by:maxms
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Accepted Solution

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scrathcyboy earned 1500 total points
ID: 22801169
I get 14 warnings for bad CSS declarations in FF error console, and one ERROR -- pickimage is not defined.  The page loads OK in FF2 -- in IE6,  I get the active-X warning that security prohibits this page from loading completely -- and NONE of the right 1/3rd of the page shows, including the image rollovers, and the text and graphics below it.

Conclusion, you are using some fairly restrictive code that IE6 is choking on, there are errors in the image roll over code, and that is probably why people are getting errors, maybe they are all using IE6 with active X scripting blocked, which as you know, is a security risk to enable it on IE6.
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LVL 44

Expert Comment

by:scrathcyboy
ID: 22801183
and here is what you see on IE6, the "corporate browser" of today, in case it helps you debug
hiu.jpg
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Author Comment

by:maxms
ID: 22804473
I must have missed that pickimage in the FF error console. Will look into all of this - it's been in the hands of others for about 6 months so I'll need to comb more closely. Will let you know what works.

Thank you!
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Author Closing Comment

by:maxms
ID: 31509859
There was a call in the body tag for a JavaScript that the client was no longer using. Thank you.
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