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How do I restore a user's 'Tasks' in Outlook?

Posted on 2008-10-24
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Last Modified: 2010-04-21
One of my end-users has deleted her 'Tasks' in Outlook 2003. How can I retrieve them? There is no backup of her laptop. Our Exchange server is running in cached mode. The end-user lives on the East Coast and our Hqtr offices are in California.
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Question by:KenVB
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ltxda earned 250 total points
ID: 22801594
If you're running in cached mode and she hasn't connected since she deleted all her Tasks then you can still get them back.  If she deleted them while connected to the Exchange Server then you'll have to do a mailbox restore if you're running a brick level backup solution.  Let me know if you have any questions.
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Author Closing Comment

by:KenVB
ID: 31509871
My apologies for the delay. The user was unavailable to activate the solution any ealier.
After restoring her mailbox from the backup, I emailed to her private email account, all the deleted tasks. She was able to select through them and re-enter the ones that she wanted. Normally, I would have has her delete the old .ost file and allowed Outlook to re-create the file. However, I no longer allow remote users to know how to unhide or delete system files. It has cost me dearly, in the past.

Thank you for your help and time.

Ken Van Buskirk
Quantros Administrator
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