DVD drive is visible in bios but won't boot or operate in Windoze

Posted on 2008-10-24
Medium Priority
Last Modified: 2013-11-25
I just acquired a 3 yr old custom made pc with an ASRock motherboard. The PC is infected with Antivirus 2009 and won't allow any executables so I can't even attempt to remove the infected files. The odd thing is even when I try to boot from the XP Home cd that came with the machine (original and in pristeen condition), it does not recognize that there is a cd in the drive. I have replaced the drive and the ribbon cable with new ones to no avail. I am wondering about upgrading the bios but little support on ASRock's website. Any suggestions or is this board just toast?
Question by:microwho
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
  • +1

Expert Comment

ID: 22801372
Update your BIOS and set your Boot Sequence to CD-ROM boot first.
LVL 92

Expert Comment

ID: 22802090
for the malware, i suggest to connect the disk drive to another working system, and scan the drive there.
for the cd issue, try connecting the drive (IDE) to the other ide connector on board, and try to boot.
LVL 92

Expert Comment

ID: 22802091
you can also try to boot from floppy - if that works, you can test your basics: ram and disk
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

LVL 70

Expert Comment

ID: 22805353
Can you access safemode/ In safemode you access add remove programs.
Slaving it is probably the best option since you can download the tools needed to remove it.. that's easy enough to do just use another desktop and hook it into the rom drive
what activity do you see hear?
As you  ask is the mainboard toast

Remember this also xp home not xp pro so safemode is the best option.
May I ask how you know it's infected with this virus Antivirus 2009
This page contains free removal instructions for Antivirus 2009.
even youtube has a guide Video

Author Comment

ID: 22807529
These are all great solutions except I had already tried alll of these prior to asking the question. The machine will start up and enter XP. Antivirus 2009 has infected the system. I could remove it via slaving it to my diag machine but it needs a reload of XP and the DVD drive won't boot. It will not even play under windows. The driver is digitally signed MS driver and there seems to be no issues with it but will not recognize any CD or DVD. I copied Malware bytes to the PC via Flash drive but cannot open any executables. Replacing DVD drive and cable with new did nothing so I thought perhaps it is a bios issue? I am not familiar or comfortable with bios issues and I know several of you on here are experts in this area. Can the bios affect DVD/CD drive in this way?
LVL 70

Accepted Solution

Merete earned 1000 total points
ID: 22809032
Not that I know of microwho, unless the slave ide is in the wrong position on the mainboard
if the jumper is not on the right position on the pins at the rear of the drive

 if the boot order in the bios is not set to cdrom first boot ( top of the list)  then when you boot off with the xp cd in the drive you would expect to hit any key to start setup ( for a repair) that option will not work either.
check that bios boot order is set to rom drive first then HDO, press DEL to enter bios then in the advanced options highlight cdrom  press enter on that and using the up down arrow keys on the keyboard move it up
here's a bit of a guide to illistrate.
Look down to step two

If you can boot into the system can you open the task manager?
Check if this tool is running and stop it first. then go to add remove programs.
Disconnect from the internet.
Did you try safemode?
LVL 92

Assisted Solution

nobus earned 1000 total points
ID: 22810552
here your manual :  http://www.asrock.com/manual/K8NF6G-VSTA.pdf
as on pg40 : go to the BOOT section and set your CD/dvd as first device

Author Comment

ID: 22837444
Thank you all for your comments especially Nobus who supplied me with the manual. I found that the "brand new" drive I bought from Micro Center was actually bad. Once I replaced the drive all was well.
LVL 92

Expert Comment

ID: 22838708
tx for the feedback !  Don't forget to close the Q..
LVL 70

Expert Comment

ID: 22839234
Appreciate the feedback too. Glad to hear you resolved it.

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

System overheating may become a serious problem if not taken care of at the proper time. I am writing this article because I faced a similar problem. Intro All electronic devices produce heat, but computers are a special case - the processors bo…
In the modern office, employees tend to move around the workplace a lot more freely. Conferences, collaborative groups, flexible seating and working from home require a new level of mobility. Technology has not only changed the behavior and the expe…
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question