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Cannot Renew my IP address - New system setup

Posted on 2008-10-24
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Last Modified: 2008-10-30
Trying to get online with my new system with Qwest DSL. When I plug in the cable to my DSL modem, I get the message "Limited or no connectivity" "...... the network did not assign a network address to the computer."

When I hit "Repair", it tries to renew my network address. Then it comes back with "Windows could not finish repairing the problem because the following action cannot be completed.  Renewing your IP address. For assistance, contact the person who manages your network."

When I set up XP Pro, I think I may have chosen to setup a non-existant network.. I choose all networking options for setup, thinking I was just giving myself the option for later if I wanted it. How can I check this out and fix this?

Thank you.
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Question by:Missus Miss_Sellaneus
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12 Comments
 
LVL 35

Expert Comment

by:Joseph Daly
ID: 22801485
Are you sure that your network provider is giving you a DHCP address and not a static?
I have never worked with a quest DSL line but I know comcast does some funky stuff with mac filtering.

Im not sure what kind of modem you have but it may have a battery in it, if so remove the battery and then remove the power from the modem. Leave it unplugged for about a minute. After that minute replace the battery and then plug the modem back in. This should cause it to reregisted with the ISP and you may be able to pick up your new ip address.
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by:Missus Miss_Sellaneus
ID: 22801515
The modem is fine, and I don't have a static IP address. I'm using the modem right now.. I'm switching the cable to the modem back and forth between my computers, to get online here with my 2000 machine, and then plugging it back into the new XP Pro machine to diagnose this problem.
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by:Joseph Daly
ID: 22801522
Thats what I mean though, I dont know about quest but comcast wont let you do that. If I have two machines here and try plugging the modem directly into both the first one that I plugged it into will work but the second one wont until I do the modem thing I mentioned above.

Just for the hell of it have you tried that?
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LVL 12

Author Comment

by:Missus Miss_Sellaneus
ID: 22803641
There's no way  to open the modem and remove a battery, from what I see, but l remembered that it has a reset button on the back. So last night I reset the modem. Well that didn't help, and then I couldn't get online with my old machine either! Internet light on modem was off. Called qwest support this morning.. turns out if I reset the modem, I have to go through steps on 2000 machine to get back online.. had to go to address of modem (192.168.0.1) then get to screen to type in a user name and password.. then the internet light went back on and now I am back online with 2000.

The support person told me that all I need to do to connect the XP machine is to plug the DSL cable into the network adaptor(no reset of modem) & wait for the internet light to come on, and I should be online. Well, the internet light goes on immediately when I plug it in, but can't get to any site. I've disabled windows firewall and my own (zonealarm) firewall.  
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LVL 31

Expert Comment

by:rid
ID: 22804252
If your modem is on 192.168.0..., the modem is also a router. Does it have a switch included (are there more than one ethernet connector available for your computers)? If Not, you may benefit by getting a switch to connect more than one computer to this modem... Or get into the modem's (router's) setup and remove any sort of security stuff for theLAN ports (like MAC filtering and such). This is especially interesting if you have a wireless part to the unit; sometimes a MAC fitering option "spills over" to the wired connections; so make sure all your MAC addresses are allowed if you have that option.
/RID
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by:Missus Miss_Sellaneus
ID: 22804275
The modem only has one ethernet connector.  But it does have a USP connector. I'm going to try that in place of ethernet.

I'm pretty sure I already unselected MAC filtering today, though I can't seem to find the option at the moment.

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LVL 1

Expert Comment

by:CMHowes
ID: 22804281
Not sure about Quest, but I know Verizon does also do MAC Binding w/ their routers.  A good way of finding this out, would be to check your IP address that you are receiving when plugged directly into the modem (on the computer that is working).  If you are receiving a public IP address (NOT a 192.168.... address) than you might be having an issue w/ MAC Binding of the modem.  If so, while on the computer that works online, go to a command promt and type 'ipconfig /release'.  Then plug the other computer into the modem.  This works in this situation because the modem may be just setup to simply bridge your connection, and when you release your IP, it releases the IP, MAC, etc.  Thus, when you plug the other computer into the modem, it will begin requesting an IP from the ISP, bind to that MAC, then hopefully get you online.  Hope this helps some, I've spent hours upon hours on the phone w/ Verizon Business about this.  Good luck.
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by:Missus Miss_Sellaneus
ID: 22804379
according to ipconfig on old machine, my ip address & default gateway is 192.168.0.1 & default gateway is 192.168.0.2.
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by:CMHowes
ID: 22804404
So wait, is your IP address 192.168.0.1 or .2?  The default gateway should be 192.168.0.1 & your IP probably 192.168.0.2.  If that's the case, then I don't think you're having a MAC binding issue because that means that your modem has a DHCP service running.  Although, you still may want to try what I suggested earlier and release the IP of the computer that is working, then connect the computer that is not, then hopefully it will grab an IP.  If that doesn't work, you can try statically assigning an IP address to the computer that isn't working, then connecting it to the modem.  You just have to make sure that you assign an IP that is within the DHCP Scope of the modem (ex: 192.168.0.2 - 192.168.0.254).  You will also want to set your Primary DNS server as the IP of the modem (192.168.0.1).
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by:CMHowes
ID: 22804416
As an added thought, on the computer that is working okay, open up IE, and in the address bar type '192.168.0.1' and hit enter.  It will then probably come up with a box requesting a username/password.  Again, i'm not sure about Quest, but Verizon for instance typically has theirs setup as Username: admin Password: password.  Or you can try 'admin' as both the username & password.  If that doesn't get you into the settings of the modem, then you can google 'MODEM MODEL default username and password' and you're bound to find a username & password combo that will let you in.  Once in there, you can take a look at the settings, see if MAC filtering is setup, or see what the IP scope of the DHCP Service is, and make sure it is allotted to hand out leases for more than one computer.
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by:Missus Miss_Sellaneus
ID: 22805280
IP address 192.168.0.1, gateway 192.168.0.2. At first glance thought they were were the same.. accidentally left that in after editing.

I can log into the modem with username & password given to me from Qwest(not admin). That's what I had to do to get back online after I had reset the modem. I did find an option where I can assign a password to admin. Should I do that?

I can't find any settings for MAC filtering in the modem. Certainly not in the "blocking/filtering" section of advanced settings. Is it possible that's not an option on this modem?

Range under DHCP settings is 192.168.0.2 through 192.168.0.254.

I cannot find the command to release the IP under Win 2000.  (but already did that on the XP machine)  And if I do find the command to release under 2k, and run it, will I have to do something else to connect again?

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Missus Miss_Sellaneus earned 0 total points
ID: 22805539
Well, I found my own solution. Found several references to this working for others.. I uninstalled SP3. I wish I had a solution with SP3 installed, but I'm willing to work with this for now. Thanks for all the suggestions, experts.
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