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Windows Update Error 0x80004002

Posted on 2008-10-25
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Last Modified: 2010-05-18
 Windows update shows the above error when i try to install the latest updates.  After trying google and being sent from one suggestion to another i,m exhausted.  I recently did a registry defrag by "Auslogics".  Also, in a cleanup of program files i deleted three 'MSXML 4.0 SP2' files thinking that they were XP items.  I have Windows Vista Home Premium (SP1).  I can,t think of any other reason for update to fail.  pls help.
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Question by:jobox11
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by:JohnGerhardt
ID: 22804488
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by:jobox11
ID: 22804666
 I went to the site suggested and installed the .dll files and they all loaded unlike other sites that had the same or different .dlls which mostly didn,t load.  However, Windows Update still throws up the 0x80004002 error.  I am wondering if i shouldn,t try to re-install the MSXML files into program files that i uninstalled 3 or 4 days ago?.  I have the names of the files from a directory listing.
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Author Comment

by:jobox11
ID: 22804702
 I tried to re-install one of the MSXML4 files.  The download site said the sys requirements were WinXP and the file wld not run .  It said it was not a "valid win32 application".  So it looks like the error came from something else.
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Author Comment

by:jobox11
ID: 22858632
 I followed up on the suggestions from the replies shown above.  None of them were useful enough to find a solution and after much trial and error i cld not get near a solution myself.  The question is now in the hands of Microsoft support.  Therefore, i wld suggest that the question be deleted but i have no problem with the moderator awarding points.  Thanks.
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Author Comment

by:jobox11
ID: 22914543
  Still working on possible solution with Microsoft Support but apparently not even close yet.  Will post back if i do better than a clean install back to factory settings and then the reinstall of backups.  I,m not inspired by that possible outcome..
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Author Comment

by:jobox11
ID: 22969049
  This problem is still with Microsoft and i previously suggested that the question be deleted.  So, pls delete unless you want to keep it open until i finalize my dialogue with MSFT.
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Accepted Solution

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jobox11 earned 0 total points
ID: 23029033
  After going back and forth with "Microsoft Support" the error was solved and updates were installed.  I,m not sure what specifically did the trick but my final e-mail from the msf support person said "I understand that after importing the windows update register key, we were able to change the windows update service startup type and the updates worked".  Therefore, i consider the question closed on the basis that i found the answer myself.
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