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KB958644 install and now I can't ping my server

Posted on 2008-10-25
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Last Modified: 2008-10-27
After installing KB958644 today on my Windows 2003 64bit Service Pack 2 server, I can no longer ping the server and the mail ports (110 and 25 no longer work). The server is still serving sites, allowing ftp connections.

I uninstalled the update, restarted, downloaded the update from the microsoft web site, reinstalled (no errors or warnings in the event log) and restarted.

I have a Cisco ASA 550 with an ASDM (5.2) and have the windows internal firewall turned off.

Here is the ip that I cannot ping: 69.54.46.61
Here is a site on the server: http://www.rubyandramona.com

I have no idea what to do.
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Question by:maryleir
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Accepted Solution

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Darius Ghassem earned 500 total points
ID: 22805018
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Author Comment

by:maryleir
ID: 22805077
How can I tell if I'm running AVS? I went to add remove programs and I don't see it.
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Author Comment

by:maryleir
ID: 22805080
I mean AVG
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by:Darius Ghassem
ID: 22805098
AVG is antivirus software. The issue might be a conflict with another software.
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Author Comment

by:maryleir
ID: 22805138
I've got ESET Smart Security for Microsoft Windows XP/Vista (64-bit) - I don't see a patch on their site
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Expert Comment

by:Darius Ghassem
ID: 22805192
I think the problem might be the AV. You can call MS for free since it is a problem with a security update at 1-866-PCSAFETY. This is a Vista link but has the same AV as you.

http://www.vistaheads.com/forums/microsoft-public-windowsupdate/299581-kb958644-causing-system-hang-after-reboot.html
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Author Comment

by:maryleir
ID: 22805258
Thanks dariusg. I'm going to award you the points because I appreciate your help with this.  I can no longer work on this today. I'll post a new question tomorrow if I can't get this figured out.
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by:Darius Ghassem
ID: 22805264
Post the question link here and I will join it when you start a new one. I do believe it is a conflict with the AV.
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Author Comment

by:maryleir
ID: 22805291
Thanks dariusg - I will.
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Expert Comment

by:Gary Davis
ID: 22816598
I had this issue on my Windows Server 2008 and run ClamWin for my anti-virus protection.
Actually, I fixed the issue by turning off the Windows Firewall but that's not a good option but does help point to the issue. I did not turn off the ClamWin to get it working.
Gary Davis
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Author Comment

by:maryleir
ID: 22816710
my problems were unrelated to the security update. Sorry. You might want to open a new question.
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