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KB958644 install and now I can't ping my server

Posted on 2008-10-25
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Last Modified: 2008-10-27
After installing KB958644 today on my Windows 2003 64bit Service Pack 2 server, I can no longer ping the server and the mail ports (110 and 25 no longer work). The server is still serving sites, allowing ftp connections.

I uninstalled the update, restarted, downloaded the update from the microsoft web site, reinstalled (no errors or warnings in the event log) and restarted.

I have a Cisco ASA 550 with an ASDM (5.2) and have the windows internal firewall turned off.

Here is the ip that I cannot ping: 69.54.46.61
Here is a site on the server: http://www.rubyandramona.com

I have no idea what to do.
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Question by:maryleir
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Accepted Solution

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Darius Ghassem earned 500 total points
ID: 22805018
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Author Comment

by:maryleir
ID: 22805077
How can I tell if I'm running AVS? I went to add remove programs and I don't see it.
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Author Comment

by:maryleir
ID: 22805080
I mean AVG
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
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Expert Comment

by:Darius Ghassem
ID: 22805098
AVG is antivirus software. The issue might be a conflict with another software.
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Author Comment

by:maryleir
ID: 22805138
I've got ESET Smart Security for Microsoft Windows XP/Vista (64-bit) - I don't see a patch on their site
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LVL 59

Expert Comment

by:Darius Ghassem
ID: 22805192
I think the problem might be the AV. You can call MS for free since it is a problem with a security update at 1-866-PCSAFETY. This is a Vista link but has the same AV as you.

http://www.vistaheads.com/forums/microsoft-public-windowsupdate/299581-kb958644-causing-system-hang-after-reboot.html
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Author Comment

by:maryleir
ID: 22805258
Thanks dariusg. I'm going to award you the points because I appreciate your help with this.  I can no longer work on this today. I'll post a new question tomorrow if I can't get this figured out.
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LVL 59

Expert Comment

by:Darius Ghassem
ID: 22805264
Post the question link here and I will join it when you start a new one. I do believe it is a conflict with the AV.
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Author Comment

by:maryleir
ID: 22805291
Thanks dariusg - I will.
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Expert Comment

by:Gary Davis
ID: 22816598
I had this issue on my Windows Server 2008 and run ClamWin for my anti-virus protection.
Actually, I fixed the issue by turning off the Windows Firewall but that's not a good option but does help point to the issue. I did not turn off the ClamWin to get it working.
Gary Davis
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Author Comment

by:maryleir
ID: 22816710
my problems were unrelated to the security update. Sorry. You might want to open a new question.
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