Solved

Exchange 2007 and Entourage 2004 - Inbox Sync Issue

Posted on 2008-10-25
1
844 Views
Last Modified: 2013-11-29
Problem: Some Entourage Clients cannot sync "Inbox" with Exchange 2007 server via LAN. This occurred when a Admin accidentally hit uninstall on Rollup 3 for Exchange 2007. During the uninstall, he hit cancel then tried to restart services which didn't work then rebooted. The reboot caused havoc on the system, all Exchange and IIS services were disabled when server came back up. I switched the services to automatic and restarted them. Still OWA didn't come back, then fully uninstalled Rollup 3 for Exchagne 2007 and restarted server again. Everything seems to work except all Entourage users. After reinstalling a new UCC Certificate from Godaddy and Rollup 3 back into the box, I rebooted system. Next morning half the Entourage Clients work while the other half don't.

Situation: We have 50 MAC's on our LAN, varying between Entourage 2004 - 2008. Some Entourage 2004 work while others don't. All users on PC can Connect fine using Oultook. OWA works fine internally and externally for all users, including the affected. Affected MAC Users can get to all file shares and internet. The Exchange 2007 runs on Hyper V box in Guest Mode. I took a snapshot on 17th and this issue occured on 23rd. I have full backup on the emails server from 23rd and 24th.

Work Done: Thing we have tried
1. OWA address for account setting on the Entourage Clients with user address at end
2. Install Entourage 2008
3. Rebuilt IIS Virtual Directory
4. Installed Rollup 4 for Exchange 2007
5. Uninstalled all Rollups and reinstalled all Rollups
6. Moved the afftected users to a different Storage Group
7. Deleted and Rebuilt User Account (works fine until you import old mail back from PST)
8. Emtpy Inbox Cache
9. Recreated Identity in Entourage
10. Gave affected user admin rights and Static IP

This problem is very unique as all folders "Except Inbox" will sync. I was getting a certificate error on Entourage clients before the 23rd but that was because OWA cert did not match FQDN of server. I had not installed a UCC cert. I made the change to UCC cert on night of 23rd (after incident). The working Entourage users did not see the cert error anymore and OWA continued to work fine with new cert. I believe something happened during the afternoon of 23rd when this Admin had prematurely rebooted the server. The Event Logs don't tell of errors afterwards. Let know your thoughts, Thank You.
0
Comment
Question by:llib21
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 

Accepted Solution

by:
llib21 earned 0 total points
ID: 22813201
I used a previous snapshot of server to resove this issue. The Exchange System was corrupt and could not communicate with some Entourage Users properly. Before reverting back, I used Symantec BackupExc to run a full backup of exchange server, copied first and second storage folder to a share drive and reverted back, then imported the storage files back. I did install a SSL cert after the snapshot so I had to re-do the CSR and RE-Key the cert. After re-installing the cert, all users were back to normal.
0

Featured Post

Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what you should include to make the best professional email signature for your organization.
This article explains how to install and use the NTBackup utility that comes with Windows Server.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses
Course of the Month9 days, 11 hours left to enroll

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question