Why do I have to log in twice in Vista

Posted on 2008-10-25
Medium Priority
Last Modified: 2008-11-09
I recently started experiencing a weird issue.  When I go to log into my Vista machine, the first time I enter my credentials, Vista accepts them then says "logging off" on the screen, after which I am returned to the logon screen.  After I enter my credentials a second time, the machine logs in and everything works as normal.  This is a hassle, but it also bothers me that the first time it says "logging off" -- logging who off?
Question by:nprignano
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Expert Comment

ID: 22806356
try the following

1. Update VISAT SP1
2. Do a full virus scan from microsoft site
3. If the problem is not resolved create another user and see it is working or not

Expert Comment

ID: 22806943
There can be alternate login manager installed, such as HP Credential Manager from HP ProtectTools suite. Check for such software and uninstall/disable it. You should get only one original login screen.
LVL 15

Author Comment

ID: 22824526
manojkumars - Vista SP1 is already installed, I have active virus scanning enabled and have a clean bill of health, and I have tried with multiple accounts and get the same results.

gratex_ssd - this is an HP box, so maybe youre onto something.  I will check it out and get back to you.  thanks for the tip.

Accepted Solution

gratex_ssd earned 2000 total points
ID: 22827022
Glad to hear it - if it doesn't help, try uninstalling whole HP Protect Tools suite - it is rarely used, except when fingerprint logon is desired.
LVL 15

Author Comment

ID: 22919372
Thanks.  I uninstalled the Protect Tools Suite and it fixed the issue.

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