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Court2Flag for United States of America

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How do I stop print jobs from getting stuck in que?

I have uninstalled (last time, level 3) and reinstalled the printer driver at least 6 times.  I have also cleaned out the que using several different methods.  Shutting down and restarting the spooler in services (sometimes have to do it 3 times), cleaning out the spooler/print files and  also used HP Printer diagnostic program.  HP techs have given up, so I'm desparately looking for help.  It's my daughter business and she needs the printer to work all the time, not just once in awhile.
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jazzIIIlove
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Hi there;
Not only your printer but also It seems HP all-in-ones have this problem...

i got the XP solution sadly...Adapt it to Vista and inform me!

http://support.microsoft.com/kb/946737

or

Stop the spooler service in services:

Option 1)
Click on start orb
Type in search window:
services.msc
click ok
Scroll down to Print spooler service and click on it in the right side
window.
On the left side click stop the service and wait forthe process to
stop
Do not close the window yet. You will have to restart it here later.
next delete the print job in the printer queue
then restart the spooler service
Resubmit your new print job.

Option 2)
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler
folder.)

It is located in:
C:\WINDOWS\system32\spool\PRINTERS

Your print job will show 2 files there Example below:
00002.SHD
00002.SPL

Delete the files located in there. There may be several of them
depending apon how many print jobs you submitted. You will have to
resubmit your print jobs all over again.
Next go back to services window and restart the spooler service

That should fix it...

Best regards...
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ASKER

Thanks for the prompt response, but I've already tried that several times with no luck.
all steps?
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ASKER

Yes, all steps.  It may clean out the que and I can print a few jobs again, but then a job gets stuck again and I have to go through everything again.   Very, very seldom will cancelling one or all work on the que window.  
ASKER CERTIFIED SOLUTION
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jazzIIIlove
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ASKER

I won't be able to try your suggested solutions until tomorrow, but will let you know then if they work.  Thanks for the info.