I have uninstalled (last time, level 3) and reinstalled the printer driver at least 6 times. I have also cleaned out the que using several different methods. Shutting down and restarting the spooler in services (sometimes have to do it 3 times), cleaning out the spooler/print files and also used HP Printer diagnostic program. HP techs have given up, so I'm desparately looking for help. It's my daughter business and she needs the printer to work all the time, not just once in awhile.