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Word freezes forever with a scren showing "Getting list of available content types..."

Posted on 2008-10-26
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Last Modified: 2013-11-10
Word freezes forever with a scren showing "Getting list of available content types..." and a green scroll bar keeps rolling. This happens when a user is trying to save a document (From Word 2007) to SharePoint. This does not happen 100% of times. But is very annoying as the user then needs to cancel, close word and recover the document and re-try to save (which eventually allows to save).
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Question by:cbpee
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8 Comments
 
LVL 15

Expert Comment

by:liebrand
ID: 22813354
I have seen this occur once because and it had to do with the network card speed. If your network card is set to Auto, try switching it to 100/Full and see if that eliminates the problem.
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Author Comment

by:cbpee
ID: 22818038
Thanks liebrand. I'll try this on one computer first to see if that solves the problem. But do you know why the link speed may be related to this? I ask because the issue happens very randomly, and most of the time I am able to save documents. It is just for those random few times causing grief to the users.
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Author Comment

by:cbpee
ID: 22828437
Tried the suggested solution by liebrand on several computers, but issue still persists. Any more ideas?
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LVL 15

Expert Comment

by:liebrand
ID: 22831603
Can you describe your environment/setup a little more for me and othe experts here. For example, client OSs, version/build number of SharePoint, NTLM or Kerberos, etc.

Thanks
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Author Comment

by:cbpee
ID: 22838090
Servers Win 2k3.
cilent OS: Win XP
Word 2007
SharePoint: MOSS 2007.
NTLM
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Author Comment

by:cbpee
ID: 22838094
servers are all x64 VM and clients are 32 bit PCs
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Author Comment

by:cbpee
ID: 22863842
Anyone? The issue still persists. Please HELP!
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Accepted Solution

by:
cbpee earned 0 total points
ID: 23181334
Unable to solve. MS support informed this is a known issue, and there is a hotfix planned to released in February 2009.
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