Solved

Word freezes forever with a scren showing "Getting list of available content types..."

Posted on 2008-10-26
8
1,490 Views
Last Modified: 2013-11-10
Word freezes forever with a scren showing "Getting list of available content types..." and a green scroll bar keeps rolling. This happens when a user is trying to save a document (From Word 2007) to SharePoint. This does not happen 100% of times. But is very annoying as the user then needs to cancel, close word and recover the document and re-try to save (which eventually allows to save).
screenshot.JPG
0
Comment
Question by:cbpee
  • 6
  • 2
8 Comments
 
LVL 15

Expert Comment

by:liebrand
ID: 22813354
I have seen this occur once because and it had to do with the network card speed. If your network card is set to Auto, try switching it to 100/Full and see if that eliminates the problem.
0
 
LVL 1

Author Comment

by:cbpee
ID: 22818038
Thanks liebrand. I'll try this on one computer first to see if that solves the problem. But do you know why the link speed may be related to this? I ask because the issue happens very randomly, and most of the time I am able to save documents. It is just for those random few times causing grief to the users.
0
 
LVL 1

Author Comment

by:cbpee
ID: 22828437
Tried the suggested solution by liebrand on several computers, but issue still persists. Any more ideas?
0
 
LVL 15

Expert Comment

by:liebrand
ID: 22831603
Can you describe your environment/setup a little more for me and othe experts here. For example, client OSs, version/build number of SharePoint, NTLM or Kerberos, etc.

Thanks
0
U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

 
LVL 1

Author Comment

by:cbpee
ID: 22838090
Servers Win 2k3.
cilent OS: Win XP
Word 2007
SharePoint: MOSS 2007.
NTLM
0
 
LVL 1

Author Comment

by:cbpee
ID: 22838094
servers are all x64 VM and clients are 32 bit PCs
0
 
LVL 1

Author Comment

by:cbpee
ID: 22863842
Anyone? The issue still persists. Please HELP!
0
 
LVL 1

Accepted Solution

by:
cbpee earned 0 total points
ID: 23181334
Unable to solve. MS support informed this is a known issue, and there is a hotfix planned to released in February 2009.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It is often necessary in this forum and others to illustrate Word fields as text with the field delimiters replaced with the curly brackets that the delimiters resemble when field codes are being displayed on the document. This means that the text c…
This article describes how to use the Send to Mail Recipient command. The instructions apply generally to Office 2007 and later versions, but Microsoft® Word 2013 was used for the specific steps and figures.  What is Send to Mail Recipient? Send…
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …
Office 365 is currently available in five editions. Three of them are for business use: Office 365 Business Essentials, Office 365 Business, and Office 365 Business Premium. Two of them are for home/personal use: Office 365 Home and Office 365 Perso…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now