Solved

Word freezes forever with a scren showing "Getting list of available content types..."

Posted on 2008-10-26
8
1,589 Views
Last Modified: 2013-11-10
Word freezes forever with a scren showing "Getting list of available content types..." and a green scroll bar keeps rolling. This happens when a user is trying to save a document (From Word 2007) to SharePoint. This does not happen 100% of times. But is very annoying as the user then needs to cancel, close word and recover the document and re-try to save (which eventually allows to save).
screenshot.JPG
0
Comment
Question by:cbpee
  • 6
  • 2
8 Comments
 
LVL 15

Expert Comment

by:liebrand
ID: 22813354
I have seen this occur once because and it had to do with the network card speed. If your network card is set to Auto, try switching it to 100/Full and see if that eliminates the problem.
0
 
LVL 1

Author Comment

by:cbpee
ID: 22818038
Thanks liebrand. I'll try this on one computer first to see if that solves the problem. But do you know why the link speed may be related to this? I ask because the issue happens very randomly, and most of the time I am able to save documents. It is just for those random few times causing grief to the users.
0
 
LVL 1

Author Comment

by:cbpee
ID: 22828437
Tried the suggested solution by liebrand on several computers, but issue still persists. Any more ideas?
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 
LVL 15

Expert Comment

by:liebrand
ID: 22831603
Can you describe your environment/setup a little more for me and othe experts here. For example, client OSs, version/build number of SharePoint, NTLM or Kerberos, etc.

Thanks
0
 
LVL 1

Author Comment

by:cbpee
ID: 22838090
Servers Win 2k3.
cilent OS: Win XP
Word 2007
SharePoint: MOSS 2007.
NTLM
0
 
LVL 1

Author Comment

by:cbpee
ID: 22838094
servers are all x64 VM and clients are 32 bit PCs
0
 
LVL 1

Author Comment

by:cbpee
ID: 22863842
Anyone? The issue still persists. Please HELP!
0
 
LVL 1

Accepted Solution

by:
cbpee earned 0 total points
ID: 23181334
Unable to solve. MS support informed this is a known issue, and there is a hotfix planned to released in February 2009.
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It is often necessary in this forum and others to illustrate Word fields as text with the field delimiters replaced with the curly brackets that the delimiters resemble when field codes are being displayed on the document. This means that the text c…
I thought I'd write this up for anyone who has a request to create an anonymous whistle-blower-type submission form created using SharePoint 2010 (this would probably work the same for 2013). It's not 100% fool-proof but it's as close as you can get…
This video walks the viewer through the process of creating a watermark for their document, customizing it, and saving it for viewing/printing needs.
This video shows the viewer how to set up and create Footnotes in their document. Click on the References tab: Select "Insert Footnote": Type in desired text:

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question