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Outlook appointments drop off calendar after 30 days; blackberry involved with Outlook

Posted on 2008-10-26
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Last Modified: 2012-06-27
I am having a problem with Outlook 2003.  Appointments are dropping off the Outlook calendar after about a month. I am wondering if this has to do with the blackberry in use. The client pc runs Windows XP and Outlook 2003; the pc is attached to a small busines server 2003 domain. Blackberry pro software runs on the SBS 2003 server and forwards/syncs the email contacts and  calendar for this user via the blackberry. I know the blackberry likely purges email after about 30 days but did not think that outlook calendar apoointments would get purged off the Client PC.
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Question by:itplatoon
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Expert Comment

by:tenaj-207
ID: 22810291
I don't think the backberry software would do this but to confirm do all your BB users have this issue or just one?

Check this users OWA account to confirm that they are disappearing from there as well.  It may be a view setting to blame.

Another thing to check is the archive setting.  Found under Tools > Options > then under the Other tab, you'll find the AutoArchive settings.  Make sure that this isn't set to monthly.  Then right click on your calendar and choose properties and check under the AutoArchive to make sure the calendar itself isn't set with different AutoArchive settings.

-tenaj
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itplatoon earned 0 total points
ID: 22873137
Thanks for the response. I did checked the AutoArchive and found that Outlook was set to run the AutoArchive check every 7 days and to delete items over 3 days. The archive properties for the Calendar itself was set to "Do not archive Items in this folder."  I'm wondering if 30 day archive setting is cleaning out Calendar items evn though it is not supposed to.
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Expert Comment

by:tenaj-207
ID: 22873699
What is the scope of this issue; one user, or many users?  If many then do they all have BB's?

This may be an Outlook profile error.  Open OWA and check to see if they show up there.

I don't think it's an autoarchive issue but try disabling autoarchive and see if that makes a difference.
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Author Comment

by:itplatoon
ID: 22875560
Right now it is just one user. The others are fine.
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LVL 15

Expert Comment

by:tenaj-207
ID: 22882375
My guess is that it's a local issue with the profile.

As I posted above take a look at OWA to see if the calendar items are showing up there.

Also turn off archiving to see if that makes a difference.
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