Solved

Undeliverable message

Posted on 2008-10-27
8
4,255 Views
Last Modified: 2012-05-05
I have problem when I'm sending mails to some recipients outside my organization, recieving mail message from my exchange saying that :
Delivery has failed to these recipients or distribution lists:

UserMail@Domain.com
An error occurred while trying to deliver this message to the recipient's e-mail address. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.

The following organization rejected your message: Postini.
what is the probme exactly.
I sent mail to my domain from x.com domain for test and I'm allready receiving it But when I'm going to reply from Y.com domain to x.com domain again I recieve the error message above.
0
Comment
Question by:PS-Support
  • 5
  • 3
8 Comments
 
LVL 6

Expert Comment

by:slinkygn
ID: 22810804
That's insufficient information to answer.

After the "this organization rejected your message" line, there should be "diagnostic information for administrators" IIRC.  That will tell you specifically why the message failed.

That being said, the two most common reasons IMHO are a user not existing and improper relay settings.
0
 

Author Comment

by:PS-Support
ID: 22810833
Sorry Slinkygn, I sent you the rest of the message:
Delivery has failed to these recipients or distribution lists:

mahmoud.soliman@gbrands.com
An error occurred while trying to deliver this message to the recipient's e-mail address. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.

The following organization rejected your message: Postini.

  _____  

Sent by Microsoft Exchange Server 2007







Diagnostic information for administrators:

Generating server: Mail-HUB.BERZIGROUP.LOCAL

mahmoud.soliman@gbrands.com
Postini #550 No such user - psmtp ##

Original message headers:

Received: from MahmoudPC (192.168.0.173) by Mail-HUB.BERZIGROUP.LOCAL
 (192.168.0.110) with Microsoft SMTP Server (TLS) id 8.1.291.1; Sun, 26 Oct
 2008 16:01:12 +0200
Message-ID: <61C4D1AE00264DBAA467A02284365537@BERZIGROUP.LOCAL>
From: Mahmoud Soliman <mahmoud.soliman@edita.com.eg>
To: <mahmoud.soliman@gbrands.com>
Subject: Test from edita
Date: Sun, 26 Oct 2008 16:00:37 +0200
MIME-Version: 1.0
Content-Type: multipart/alternative;
      boundary="----=_NextPart_000_022E_01C93783.FCC8A0A0"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Windows Mail 6.0.6000.16386
X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16386
Return-Path: mahmoud.soliman@edita.com.eg

0
 
LVL 6

Expert Comment

by:slinkygn
ID: 22810926

mahmoud.soliman@gbrands.com
Postini #550 No such user - psmtp ##

That's your problem.  According to the server that handles mail for gbrands.com, that user doesn't exist.
0
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

 

Author Comment

by:PS-Support
ID: 22811045
Slinkygn. I'm allready have two mail accounts on both comapnies
first : mahmoud.soliman@edita.com.eg
second: mahmoud.soliman@gbrands.com
Both I'm recieving mails from anyone and sending too. But I can send from gbrands.com domain to edita.com.eg domain BUT cant send from edita.com.eg to gbrands.com and recieve the error I sent you before.
WHAT"S THE REAL PROBLEM ???
0
 
LVL 6

Accepted Solution

by:
slinkygn earned 500 total points
ID: 22811217
You said you have trouble sending to *some* outgoing addresses, right?  So your outbound email server seems to be set up correctly.

The real problem is, again, that the gbrands.com mail server -- which is the authority here -- says that the account mahmoud.soliman@gbrands.com doesn't exist.

It doesn't matter if you can send from it.  SMTP servers will take any properly constructed email address as a From: address.  That doesn't tell me the account is set up to receive email, or even that it actually exists.  That's how pranksters can spoof emails from president@whitehouse.gov if they want.

The mail server is clear in the error it returns when it says "no such user."  mahmoud.soliman@gbrands.com is not a valid recipient email.
0
 
LVL 6

Expert Comment

by:slinkygn
ID: 22811227
And here is further proof.  This is from an email account of mine.

--------

This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

     mahmoud.soliman@gbrands.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 No such user - psmtp (state 14).

   ----- Original message -----

Received: by 10.214.113.15 with SMTP id l15mr4324839qac.54.1225104704617;
        Mon, 27 Oct 2008 03:51:44 -0700 (PDT)
Return-Path: <slinkygn@gmail.com>
Received: from xxxxxxxx
        by mx.google.com with ESMTPS id 33sm4422788yxr.3.2008.10.27.03.51.43
        (version=TLSv1/SSLv3 cipher=RC4-MD5);
        Mon, 27 Oct 2008 03:51:43 -0700 (PDT)
Message-ID: <49059D3E.8030205@gmail.com>
Date: Mon, 27 Oct 2008 05:51:42 -0500
From: George <slinkygn@gmail.com>
User-Agent: Thunderbird 2.0.0.17 (Windows/20080914)
MIME-Version: 1.0
To: mahmoud.soliman@gbrands.com
Subject: testing for experts exchange question
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit

test


   ----- End of message -----

0
 

Author Comment

by:PS-Support
ID: 22811512
Thanks slinkygn your right its related to the mahmoud.soliman@gbrands.com domain account.
0
 
LVL 6

Expert Comment

by:slinkygn
ID: 22813828
Glad I could help.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question