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An unexpected Error has Occurred when importing mail acounts *.iaf into Outlook Express

Posted on 2008-10-27
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Last Modified: 2012-06-22
In Outlook Express, I have sucessfully exported the mail account to an usb stick and its saved an nnnn.iaf file

I rebuilt the operating system

When trying to import that file back into Outlook Express

Tools > Accounts > Import
>go to me stick and select the appropriate .iaf file

I get 'An unexpected Error has Occurred'

Any suggestions?
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Question by:tiranathon
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7 Comments
 
LVL 17

Expert Comment

by:houssam_ballout
ID: 22811157
can you copy the files to the store folder directory
go to tools->options->maintenance
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LVL 1

Author Comment

by:tiranathon
ID: 22811859
it doesnt read the iaf files from the store directory, its an internal configuration set in registry somewhere, thats why it needs importing.

I'll try moving it there and importing from there, but i dont like me chances. I'll post the result shortly.
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Author Comment

by:tiranathon
ID: 22811879
Ok did that. Still no joy ... Same error as before.
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LVL 17

Accepted Solution

by:
houssam_ballout earned 750 total points
ID: 22812024
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Assisted Solution

by:war1
war1 earned 750 total points
ID: 22813363
Hello tiranathon,

the .iaf file that you exported before rebuilding was in your old profile, therefore the security on it was set as your old profile. Now you've rebuilt the PC, you're effectively a different person as far as security restrictions go, so you may find that the error is that you don't have permission to use that .iaf file. Check the security settings on it, and you may find you have to take ownership of it before you try to open it.

How to take ownership of a file or folder
http://support.microsoft.com/?kbid=308421

Hope this helps!
war1
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LVL 1

Author Comment

by:tiranathon
ID: 22820003
Ok problem solved kinda, I didnt get chance to test your theory in the end War1 as the customer was in a hurry, so I just re-set up the account manually.  Luckily he managed to remember his email password and i looked up the pop settings by googling them.

I'll award all that helped points to be fair. but from the looks of it War1's comments were the most likely to work.
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Author Closing Comment

by:tiranathon
ID: 31510233
Had to solve this manually in the end as my customer was in a hurry to take his PC.  so I've assigned split points to all those that helped. though next time I come across this i will certainly try War1's suggestion as it seemed the most likely, ill post again to confirm the results.
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