Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1022
  • Last Modified:

Outlook 2007 and Multiple Profiles

We have a director who has multiple profiles setup in Outlook 2007 and when he starts the program up for the first time it asks him to select his profile. However, when he shuts down Outlook and restarts it, it doesn't give him the option to select a profile and just remembers the previous one selected.

I have checked his settings under mail in control panel and all seems OK. Any ideas?

Thanks
0
seriousfoodit
Asked:
seriousfoodit
1 Solution
 
WilyGuyCommented:
Is Outlook truly closing?

Why does he need multiple profiles and can they be pulled into one profile?
0
 
seriousfooditAuthor Commented:
Yes Outlook is closing completely, but I will double check that.

He wants separate profiles, we did suggest using one profile, but he didn't like the idea of that and because he is a director he won :)

0
 
NujsCommented:
is the "prompt for a profile" marked?
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
seriousfooditAuthor Commented:
Yes, "prompt for a profile" is marked and when the user opens Outlook 2007 for the first time it does prompt him to select his profile. However, when he closes Outlook down and re-opens it, it does not allow him to select a profile and just goes in under the last profile selected.
0
 
WilyGuyCommented:
So it takes logging off to have it prompt again?  Or does it require reboot?

Obviously my first thought was that Outlook was not completely closing (Task Manager shows no Outlook.exe)

Now, you still pick a "default" and likely that is the one most accessed.  If the user selects something OTHER than the default on the first selection, does it use that same one after restart of Outlook?

What is the OS involved?

This is not expected behavior.  Perhaps if you clear the Prompt flag, Apply it, and then open and close Outlook.  THEN re-apply the flag?

Otherwise, Detect and Repair on Outlook? (though it seems more like an OS issue to me).


0
 
seriousfooditAuthor Commented:
I will go now and check to ensure that Outlook is closing down correctly.

If the user selects another profile and then closes Outlook it goes in on the last profile selected from the list. The user only needs to log off and then back on to get the profile selection in Outlook.

He is running Windows XP SP2.

I will try the Prompt flag to see if that works, if not then I will probably try a Detect and Repair of Outlook.
0
 
harnstCommented:
We are also experiencing this issue and it appears that no one has found an actual solution for it. It was not a problem with Outlook 2003, but occurs frequently in Outlook 2007.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now