Outlook 2007 and Multiple Profiles

We have a director who has multiple profiles setup in Outlook 2007 and when he starts the program up for the first time it asks him to select his profile. However, when he shuts down Outlook and restarts it, it doesn't give him the option to select a profile and just remembers the previous one selected.

I have checked his settings under mail in control panel and all seems OK. Any ideas?

Thanks
seriousfooditAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

WilyGuyCommented:
Is Outlook truly closing?

Why does he need multiple profiles and can they be pulled into one profile?
0
seriousfooditAuthor Commented:
Yes Outlook is closing completely, but I will double check that.

He wants separate profiles, we did suggest using one profile, but he didn't like the idea of that and because he is a director he won :)

0
NujsCommented:
is the "prompt for a profile" marked?
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

seriousfooditAuthor Commented:
Yes, "prompt for a profile" is marked and when the user opens Outlook 2007 for the first time it does prompt him to select his profile. However, when he closes Outlook down and re-opens it, it does not allow him to select a profile and just goes in under the last profile selected.
0
WilyGuyCommented:
So it takes logging off to have it prompt again?  Or does it require reboot?

Obviously my first thought was that Outlook was not completely closing (Task Manager shows no Outlook.exe)

Now, you still pick a "default" and likely that is the one most accessed.  If the user selects something OTHER than the default on the first selection, does it use that same one after restart of Outlook?

What is the OS involved?

This is not expected behavior.  Perhaps if you clear the Prompt flag, Apply it, and then open and close Outlook.  THEN re-apply the flag?

Otherwise, Detect and Repair on Outlook? (though it seems more like an OS issue to me).


0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
seriousfooditAuthor Commented:
I will go now and check to ensure that Outlook is closing down correctly.

If the user selects another profile and then closes Outlook it goes in on the last profile selected from the list. The user only needs to log off and then back on to get the profile selection in Outlook.

He is running Windows XP SP2.

I will try the Prompt flag to see if that works, if not then I will probably try a Detect and Repair of Outlook.
0
harnstCommented:
We are also experiencing this issue and it appears that no one has found an actual solution for it. It was not a problem with Outlook 2003, but occurs frequently in Outlook 2007.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Email Software

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.