Solved

XLS and DOC files open toi blank page in Word/Excel - have to minimize then maximize to show data

Posted on 2008-10-27
4
618 Views
Last Modified: 2012-05-05
Title pretty much sums it up- the user opens a document from word or excel and it opend to a plank page- he has to minimise the screen and maximize it- then the data shows up fine normally.
0
Comment
Question by:DCrats
  • 2
4 Comments
 
LVL 11

Expert Comment

by:Rob132332
ID: 22813004
Hi - try to clear your Outlook cache folder.  Here are some directions:
To do that in Win XP, you'll have to trace the path of C:\Documents and Settings\<username>\Local Settings\Temporary Internet Files.  Just simply clearing the Temp Int Files does not clear the OLK folder.  
Another problem is that the OLK folder is super hidden, and won't automatically show up in the Temporary Internet Files folder if you trace it in Windows Explorer.  You will be able to get to the OLK folder by going to Start, Run, and typing %temp% in the run window, and then trace the path noted above.


In Vista, the path is different.  The Outlook Temp folder is located at:
 C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\
 
0
 
LVL 97

Accepted Solution

by:
war1 earned 250 total points
ID: 22813138
Hello DCrats,

Reset the normal.dot file in Excel.  With MS Word close, search for and rename normal.dot file.  Restart MS Word, and normal.dot file will be recreated.

If no joy, repair Word and Excel.  Go to Control Panel > Add/Remove Programs.  Select Microsoft Office and select Remove.  A page will come up.  Select Repair.

Hope this helps!
war1
0
 

Author Comment

by:DCrats
ID: 22813173
I will give both these a shot- REALLLLy busy so it might be a day or two- yes I wil get back!
0
 
LVL 97

Expert Comment

by:war1
ID: 22813842
DCrats, thanks for the feedback.  2 days is no problem. Keep us updated.
0

Featured Post

Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

Join & Write a Comment

Suggested Solutions

Use these top 10 tips to master the art of email signature design. Create an email signature design that will easily wow recipients, promote your brand and highlight your professionalism.
If you don't know how to downgrade, my instructions below should be helpful.
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

760 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now