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Exchange user can't recieve mail after mailbox was deleted, then reconnected

Posted on 2008-10-27
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Last Modified: 2012-05-05
One of our Exchange users was unable to recieve email using outlook. I eventually discovered it was due to a corrupted item in his inbox.
I used Exmerge to copy the his mailbox to a .pst file and then imported it into a new mailbox. I then deleted his old mailbox and reconnected the new mailbox to his account.

The mailbox now functions correctly in outlook and he is able to send to and recieve from external internet addresses, but unable to recieve from internal sources. He is however able to send internally.
When reconnecting his mailbox it would appear that his email address settings have change - I did not realise this would happen so ddn't make a note of his X400 or alias details.

When other users send to him they recieve the following undeliverable message:

Your message did not reach some or all of the intended recipients.

      Subject:      test
      Sent:      27/10/2008 14:04

The following recipient(s) cannot be reached:

      Richard Shaw on 27/10/2008 14:04
            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.
            <mailhost.harryfairclough.co.uk #5.1.1>

I'm pretty sure it has soemthing to do with the x400 address, but I've copied the format from other users and it still doesn't work. I don't really want to re-setup his user account as he has quite a few unique ntfs permissions.

Any ideas?
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Question by:hfcadmin
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Accepted Solution

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MrLonandB earned 500 total points
ID: 22812951
Just a quick check...are other users selecting his name from the address book? Suggest, if you haven't already...have another user manually type in the email address and send it and see if that makes a difference. Just checking to see if it is the Address Book that has updated yet...assuming you have everything else set correctly.
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Author Comment

by:hfcadmin
ID: 22813170
Doesn't seem to make a difference.
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Expert Comment

by:MrLonandB
ID: 22813330
Trying going to the user's properties in ADUC choose "Exchange Tasks". Choose to delete mailbox. It won't actually delete as we know...just unattach from it. Then go to Exchange System Manager and run the Mailbox Cleanup Agent by expanding the mailbox store and right-clicking "mailboxes". Then find the mailbox again and reconnect the user.
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Author Comment

by:hfcadmin
ID: 22813671
No joy again, reconnected the mailbox but still getting NDRs
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Author Comment

by:hfcadmin
ID: 22814048
I have just managed to successfully send a message using a one-off x400 address in the format:

[x400:c=us;a= ;p=xyz;o=abc;s=usersurname;g=usergivenname]

When I select the user from the address book, this address does not appear. It is however present and correct in the Email Address tab in AD.

Is there a way to force an update for this? - "Download Address Book" in Outlook has no effect.
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Author Comment

by:hfcadmin
ID: 22814128
Never mind just fixed it...

We're running in cached mode so offline address book hadn't updated.

ESM > Recipients > Offline Address Lists >Default Address List > Rebuild.

Then downloaded address book in outlook - sorted.

Thanks anyway.
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Author Closing Comment

by:hfcadmin
ID: 31510314
Thanks for help - pointed me in the right direction.
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