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PDF form not submitting in IE  "this operation is not permitted"

Posted on 2008-10-27
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Last Modified: 2013-12-03
Hey Experts!!
I have a client who developed a PDF form with a mailto link.  Unfortunately when my client himself tries to use it it says "this operation is not permitted".  
Security setting is "No Security" and I personally have no problem on my side with Outlook.  

Is there another setting in the PDF I need to change?
Could it be a local security setting?
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Question by:LZ1
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10 Comments
 
LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 22813417
Does the problem show up with the full version of Acrobat, or Reader?
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LVL 30

Author Comment

by:LZ1
ID: 22813465
My PC has the full version of Acrobat.  He originally created it in Word and I took it over to PDF.  I just tested it from a PC that has Acrobat 5.0 reader and upon hitting the "email form" link it gave me an error saying that 'Post is not allowed at index.html"
Am I better off just ditching the PDF version of this fillable form and going with a simple script???? I didn't want to do that because there is sensative information that would be contained on this form and then my client would need SSL and he doesn't want to get into that.
 
Suggestions???????
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LVL 30

Author Comment

by:LZ1
ID: 22813636
khkremer:
Sorry.  Just realized I didn't answer your question in my last post.  I have not received the error when hitting submit on a pc with the full version of acrobat installed
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 22824063
Does you client have a email program installed, or are they using e.g. a webmail account? The mailto link can only work if Acrobat can "talk" to the email program.
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LVL 30

Author Comment

by:LZ1
ID: 22824097
Well, just in case the client doesn't have any type of email client installed, can you suggest another way to handle this?  
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 22830108
I know that the Google Notifier allows you to "fake" a locally installed email program by forwarding all requests to open an email to your GMail account. If you are using a Mac, webmailer (http://belkadan.com/webmailer/) takes care of a number of webmail providers and let's you configure them as your system's default mail client. I know that Yahoo Mail can be configured the same way with the Yahoo Toolbar, and there are other options available.

What webmail provider are we talking about?
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LVL 30

Author Comment

by:LZ1
ID: 22830492
The big problem here is that the client would ultimately like anyone and everyone to be able to just click the "send e-mail button" in the PDF form.  I think I'll just have to have people download it, fill it out, save it and then attach it manually.  
There shouldn't be a problem filling out the PDF form as long as they have only the reader correct?????????
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LVL 44

Accepted Solution

by:
Karl Heinz Kremer earned 2000 total points
ID: 22830653
The problem with saving a form is that by default that is not possible with just Reader (it's a Reader, not a "Writer").

The most reliable way to submit a form is via a web submission: Set up a server that can receive form data submissions, and then have the data stored in a database. If you know how to do that for a web form, you can do that for a PDF form as well: Just select the HTTP submission method on the Action tab of your submission button. This way, you do not need to rely on people setting up their email correctly, all it takes is an active internet connection.

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