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My Sender Whitelist does not seem to be working?

Posted on 2008-10-27
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Last Modified: 2013-12-09
I realize this is an older version of Symantec Mail Security for Exchange, but I'm wondering why the whitelist is not working?

Do I have to populate the recipient and sender whitelist?  I do have an RBL it's running against as well.  This is with Exchange 2003.

Thank you!
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Question by:cas_three
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Ehab Salem earned 500 total points
ID: 22820792
RBL comes first, then white list.
Is white list not working for all the list or for some?
Please bare in mind that a max of 50 emails only is processed.
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Author Comment

by:cas_three
ID: 22821628
I thought only the recipient whitelist can hold up to 50, the sender whitelist does not indicate any limit.
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LVL 14

Expert Comment

by:Ehab Salem
ID: 22821728
No, whitelist is limited to 50.
From Symantec Support:
http://service1.symantec.com/support/ent-gate.nsf/854fa02b4f5013678825731a007d06af/a62bb2cccb63253688256f010071827f?OpenDocument
To configure a recipient white list in Symantec Mail Security 4.6.x/4.5.x
Open Symantec Mail Security for the single server.
In the left pane, expand Configuration.
Click Spam Prevention Settings.
In the right pane, under Recipient White List, type the fully qualified email addresses (one per line) for which spam processing will be bypassed.
You can list up to 50 email addresses.

Click Save.
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Author Comment

by:cas_three
ID: 22824835
Yeah, the sender whitelist does not indicate any limit.  I have worked with Symantec Mail Security before and did not have issues going above 50 for the sender whitelist, just the recepient whitelist.
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LVL 14

Expert Comment

by:Ehab Salem
ID: 22828871
My answer above is copied from Symantec Website. Same is found in the SMSMSE Help. Even Ver 6 has got this limitation.
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