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My Sender Whitelist does not seem to be working?

I realize this is an older version of Symantec Mail Security for Exchange, but I'm wondering why the whitelist is not working?

Do I have to populate the recipient and sender whitelist? I do have an RBL it's running against as well. This is with Exchange 2003.

Thank you!

ASKER CERTIFIED SOLUTION

Ehab Salem

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Carrie Miles

ASKER

I thought only the recipient whitelist can hold up to 50, the sender whitelist does not indicate any limit.

Ehab Salem

No, whitelist is limited to 50.
From Symantec Support:
http://service1.symantec.com/support/ent-gate.nsf/854fa02b4f5013678825731a007d06af/a62bb2cccb63253688256f010071827f?OpenDocument
To configure a recipient white list in Symantec Mail Security 4.6.x/4.5.x
Open Symantec Mail Security for the single server.
In the left pane, expand Configuration.
Click Spam Prevention Settings.
In the right pane, under Recipient White List, type the fully qualified email addresses (one per line) for which spam processing will be bypassed.
You can list up to 50 email addresses.

Click Save.

Carrie Miles

ASKER

Yeah, the sender whitelist does not indicate any limit. I have worked with Symantec Mail Security before and did not have issues going above 50 for the sender whitelist, just the recepient whitelist.

Ehab Salem

My answer above is copied from Symantec Website. Same is found in the SMSMSE Help. Even Ver 6 has got this limitation.