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Access Denied while Synchronizing Offline Files

Posted on 2008-10-27
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Last Modified: 2013-12-19
All,

I have a problem with getting files to synchronize correctly.  Heres my problem:  

We have laptop users that are setup to have ther Z drive to sychronize with their home diretory on our NAS.  Normal synchronization works fine.  We only run into the problem when a user synchronizes and then leaves the office.  While out of the office, the user will create NEW DOCUMENTS, which they will save in their offline Z drive.  Upon returning to the office, the user will plug into the network and then login to the domain.  Once logged in, the automatic synchronization will start and attempt to reconnect and synchronize all of their documents, including those new documents created while out of the office and saved to the offline Z drive.  All of the documents will sync with the exception of the NEWLY CREATED documents.  When trying to sync those documents, the user will get "Access Denied".  Again, this happens during the logon process.  Now, when the user attempts to logoff, all of the files synchronize sucessfully to include those created the last time the user was out of the office.

To Recap- User synchronizes docs and leaves the office.  User creates NEW DOCS while outside of the office and saves them to the offline Z drive.  User re-enters the office and logs on to domain.  Sync kicks in after loggin in and syncs all BUT the newly created docs giving an "Access Denied" error.  Upon logging off, all of the docs sync sucessfully.

Please let me know if I have not provided enough detail here.
Thank you in advance.

Buc

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Question by:usdm
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funnymanmike earned 500 total points
ID: 22946567
sounds like the new documents are being created with a user account that does not have permissions on his system.
check that user credentials the sync is running under. if it is his domain account, check the local laptop security permissions and make sure his domain account is a local administrator on that pc with full access and try again.
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