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Slow to print

Posted on 2008-10-27
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Last Modified: 2012-08-14
I have a few people in the office that when they click the "file" and "print" option in Adobe Acrobat 9 it takes 2 to 2 1/2 minutes just for the printer dialogue box to pop up so they can click "ok".  There is a huge delay.  However, there is no delay when they try and print in Word or Excel.  I tried removing and reinstalling the software.  I also tried lower the DPI for the printer and neither made a different.  Any ideas?
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Question by:The_Austin_Dude
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7 Comments
 
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Expert Comment

by:Saranyakkali
ID: 22814228
what type of printer are you using?
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Author Comment

by:The_Austin_Dude
ID: 22814267
It is a really fast Ricoh industrial printer.  We just got it delivered.  It is really fast with everyone else.
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Saranyakkali earned 2000 total points
ID: 22814287
But if youre finding its just PDF printing very slowly read on. If we break down the actual issue youll find that its not so much the actual printing part of the process that is slow, its actually the spooling to the printer that takes the time.

 

Does your printer support PostScript printing ? (PostScript is a printing & imaging standard used by many printers) To find out if your printer does indeed support this either refer to your manufacturers documentation or perform a test page and look to see if you have a PostScript enabled option.

 

If your printer does support PostScript, make sure you are using its PostScript printer driver, most of the time we generally use PCL drivers, so simply change this.

Here are some more references..

http://kb.adobe.com/selfservice/viewContent.do?externalId=333091
http://www.ucalgary.ca/lib-old/ITS/netdesk/public/faq-slow-pdf-printing.htm
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Author Comment

by:The_Austin_Dude
ID: 22816662
Okay..I tried moving it to a PostScript driver but it still took a long time.  The delay starts when he clicks the print option under the file menu to the point where the print dialogue box actually pops up.  It takes over a minute for that to happen.
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LVL 3

Expert Comment

by:Saranyakkali
ID: 22820486
Please read this artical..

http://www.adobeforums.com/webx/.59b61c80



Thanks
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Author Closing Comment

by:The_Austin_Dude
ID: 31510393
Thank you!
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Expert Comment

by:jkinghorn
ID: 32641001
Not sure why the accepted solution is to use a different printer driver, when the problem is that it takes ages just to display the printer dialogue box (i.e. before even getting a chance to choose a printer, postscript or otherwise).
We are having this problem on Acrobat reader 8 on one user's laptop. Other users (same office printers, same acrobat) are unaffected. A re-install of reader seemed to fix it, but the user reported the same problem again after a few days.
A trawl of web sites shows that many people have the same problem, with versions from 7 to 9. No concrete solutions have been posted, but some suggestions include:-

1)"Close Adobe Acrobat
Control Panel > Printers and Faxes
Right-click on Adobe PDF printer (which should have been installed with Acrobat software), and select "Set as Default Printer"
Open Adobe Acrobat, and attempt to print. The Print Properties dialogue box should open up almost immediately
Close Adobe Acrobat, and set your original printer back to the Default Printer"

2)" I found a service running that seemed to be causing the problem.  That service is Trusted Drive Manager by Wave Systems Corp. and the filename is tdmservice.exe.  After disabling that service, and then uninstalling the software (it came preinstalled from Dell), the problem was resolved."

3)"Are you using a new Dell with Dell Control Point Security Manager" pre-installed on it?  If so then try uninstalling that software from the Control Panel and see what happens.
Unistalling this software also GREATLY sped-up Excel while manipulating large spreadsheets."

As soon as I've got the user's laptop back (yes, it is a Dell, but so are most of the others here) I'll try these possible solutions and report back. . .
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