bogorman
asked on
After installing Windows XP Professional, no wireless or ethernet connection
My son has just bought a new SATA hard drive for his laptop (Samsung Q45) which replaced an old hard drive which ran on Windows Vista.
He has tried to connect to the internet via ethernet and after inputting the correct data (i.e. correct IP address etc) it doesn't connect. Someone running the same version of XP inputs the same data and is able to connect fine. It seems that the problem is that there is no 'Local Area Connection' showing up. In the other person's version of XP the Local Area Connection is present.
With regard to wireless, there is no option for it in network connections even when around a wi-fi network.
It is absolutely impossible for him to connect to the internet in any way. He does not know why and would appreciate advice on how this problem can be solved.
My son is living in Italy at present and it is difficult to communicate with you from where he is. If you can suggest any solution, I would be most grateful.
He has tried to connect to the internet via ethernet and after inputting the correct data (i.e. correct IP address etc) it doesn't connect. Someone running the same version of XP inputs the same data and is able to connect fine. It seems that the problem is that there is no 'Local Area Connection' showing up. In the other person's version of XP the Local Area Connection is present.
With regard to wireless, there is no option for it in network connections even when around a wi-fi network.
It is absolutely impossible for him to connect to the internet in any way. He does not know why and would appreciate advice on how this problem can be solved.
My son is living in Italy at present and it is difficult to communicate with you from where he is. If you can suggest any solution, I would be most grateful.
SOLUTION
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SOLUTION
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ASKER
Hi,
Shecky919: Will ask him re the IP address, but I think he has already checked it.
have also found this on a forum. Don't know whether the card is the same on my son's machine:
"just found that my WLAN card Intel® PRO/Wireless 2011B LAN PCI Adapter is
not supported under SP2:
http://support.intel.com/support/wir...574-prd819.htm
the problem is that the WLAN adapter is always off and can't be turned on."
If this IS the case, will he have to reinstall Vista. He found it unreliable.
Brian
Shecky919: Will ask him re the IP address, but I think he has already checked it.
have also found this on a forum. Don't know whether the card is the same on my son's machine:
"just found that my WLAN card Intel® PRO/Wireless 2011B LAN PCI Adapter is
not supported under SP2:
http://support.intel.com/support/wir...574-prd819.htm
the problem is that the WLAN adapter is always off and can't be turned on."
If this IS the case, will he have to reinstall Vista. He found it unreliable.
Brian
ASKER
Hi,
Have now found the drivers on the samsung site. If you search by model number, nothing is found, but the search box finds them.
There are two LAN drivers:
Win XP Lan NP-Q45 Marvell Lan driver (ver.8.57.2.3)
Win XP Intel WLAN NP-Q45 INTEL Wireless LAN Driver (ver.11.1.1.16)
Not sure which would be the right one. Can you comment?
Brian
Have now found the drivers on the samsung site. If you search by model number, nothing is found, but the search box finds them.
There are two LAN drivers:
Win XP Lan NP-Q45 Marvell Lan driver (ver.8.57.2.3)
Win XP Intel WLAN NP-Q45 INTEL Wireless LAN Driver (ver.11.1.1.16)
Not sure which would be the right one. Can you comment?
Brian
I would install them in this order:
1) XP Chipset - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547635&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200707/20070705103947406_Intel_Chipset_Driver8.2.0.1014.zip
2) Intel Graphics driver - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547640&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200707/20070705103947406_Intel_Int_Graphic_Driver6.14.10.4814.zip
OR (depending on which graphics it has)
2) nVidia Graphics driver - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547668&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200707/20070705111148421_NVIDIA_Ext_Graphic_Driver6.14.11.119.zip
3) Audio driver - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547645&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200806/20080618152854343_Sound_Driver_WinXP_SP3_5.10.0.5397.zip
4) LAN driver - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547638&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200707/20070705103947406_Marvell_Lan_driver8.57.2.3.zip
5) Modem driver - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547649&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200806/20080625110624343_Modem_WinXP_SP3_2.1.73.0.zip
6) Wireless driver - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547639&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200710/20071012164913781_Intel_WLAN_Driver_XP11.1.1.16.zip
7) Touchpad - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547636&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200707/20070705103947406_Touchpad_Driver8.2.5.1.zip
8) Bluetooth - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547644&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200709/20070915182319765_Broadcom_Bluetooth_Driver5.1.0.2800.zip
9) Media reader - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547637&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200707/20070705103947406_Ricoh_MMC_Reader_Driver1.0.2.4.zip
10) Cam - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1804696&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200712/20071222133145437_Camera_Driver331[1].2000.4008.6.zip
It's important that the chipset drivers are installed first, so even if some of the others have been installed already, repeat their installation[s] after the chipset drivers are properly loaded.
1) XP Chipset - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547635&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200707/20070705103947406_Intel_Chipset_Driver8.2.0.1014.zip
2) Intel Graphics driver - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547640&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200707/20070705103947406_Intel_Int_Graphic_Driver6.14.10.4814.zip
OR (depending on which graphics it has)
2) nVidia Graphics driver - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547668&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200707/20070705111148421_NVIDIA_Ext_Graphic_Driver6.14.11.119.zip
3) Audio driver - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547645&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200806/20080618152854343_Sound_Driver_WinXP_SP3_5.10.0.5397.zip
4) LAN driver - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547638&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200707/20070705103947406_Marvell_Lan_driver8.57.2.3.zip
5) Modem driver - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547649&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200806/20080625110624343_Modem_WinXP_SP3_2.1.73.0.zip
6) Wireless driver - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547639&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200710/20071012164913781_Intel_WLAN_Driver_XP11.1.1.16.zip
7) Touchpad - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547636&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200707/20070705103947406_Touchpad_Driver8.2.5.1.zip
8) Bluetooth - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547644&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200709/20070915182319765_Broadcom_Bluetooth_Driver5.1.0.2800.zip
9) Media reader - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1547637&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200707/20070705103947406_Ricoh_MMC_Reader_Driver1.0.2.4.zip
10) Cam - http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&CttFileID=1804696&CDCttType=DR&ModelType=N&ModelName=NP-Q45&VPath=DR/200712/20071222133145437_Camera_Driver331[1].2000.4008.6.zip
It's important that the chipset drivers are installed first, so even if some of the others have been installed already, repeat their installation[s] after the chipset drivers are properly loaded.
ASKER CERTIFIED SOLUTION
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ASKER
Thanks, everyone for all your help. My son's internet connection is ok now, thanks to installing the correct drivers.
Will assign the points as fairly as I can.
Regards and thanks
Brian
Will assign the points as fairly as I can.
Regards and thanks
Brian
ASKER
Thanks, everyone for all your help. My son's internet connection is ok now, thanks to installing the correct drivers.
Will assign the points as fairly as I can.
Regards and thanks
Brian
Will assign the points as fairly as I can.
Regards and thanks
Brian
ASKER
Thanks, both of you for you help.
Re drivers: I have visited the Samsung site but cannot find any drivers for the Q45 laptop either on the uk site or on the "global download center". They simply do not list drivers for the Q45.
Have also searched the net without success. Can you suggest another source for the drivers?
Regards
Brian