outlook 2003 cache mode

User could not connect to exchange 2007 resource forest in cache mode..however I switched him to non cache mode and he can connect no problem (send and receive msgs).

 I want him back on cache mode, but I need to address why he cannot access the exchange server.

Details
User connects to new exchange environment. He use to be part of an exchange 2003 infrastructure on his domain, but now he connects to a resource forest with exchange 2007.

 I was thinking that his ost profile still has old exchange configs on it and this is why he cannot connect..do I need to wipe out his old .pst?
s24supportAsked:
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gupnitConnect With a Mentor Commented:
Hi,
  • Please confirm the version of Outlook that you are using for the user.
  • See if there are any events in EventViewer
  • Also, please delete his Outlook profile (totally) and empty the folders [C: or D:\Documents and Settings\USER\Application Data\Microsoft\Outlook] and [C: or D:\Documents and Settings\USER\Local Settings\Application Data\Microsoft\Outlook] Please make sure to backup the PST File (if any)
  • Recreate the Outlook profile for the user with Cache Enabled and verify
Confirm, so that I can help further
Thanks
Nitin
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s24supportAuthor Commented:
anyone want to elaborate on this?
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s24supportAuthor Commented:
getting pretty lonely in here..any help is appreciated..
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s24supportAuthor Commented:
thank you. this client is hard to get hold of so it might be late today or tomorrow when I get back with you. thanks.
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gupnitCommented:
Sure no problem, take your time....!!
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