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Weird Issue... unwanted images from Outlook temp files added to attachment when sending mails

Posted on 2008-10-27
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Last Modified: 2012-05-05
This is the weirdest thing I have ever seen...
A user in our company scans a document in JPG format, and from the scanner's software sends the image as attachment in an Outlook 2003 email (the issue also happens when attaching an image to an email normally).
The thing is that the person who receives the email, when opening the attached JPG with the Image Preview program, and starts to navigate, sees also other JPG images that belong to the sender but that he never intended to send with the email (he only attached one file)...
Any hint??
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Question by:JohnP_Realini
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11 Comments
 
LVL 6

Expert Comment

by:pwrBall
ID: 22815689
Sounds like he has images still in the c:\documents and settings\%username%\local settings\temporary internet files\olkXX directory.  

Navigate to that directory and delete everything.

Image previewer previews all images within the directory that the initial image was opened in...i.e. the above directory for Outlook temp files
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LVL 6

Expert Comment

by:pwrBall
ID: 22815710
BTW that is a system and hidden directory.

I usually navigate there in a dos prompt to "temporary internet files" and then do a wildcard cd
i.e.  cd olk*

Then unhide everything: attrib -h -s *
and then: del *.*

Do all that while Outlook is closed.
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LVL 3

Author Comment

by:JohnP_Realini
ID: 22815720
I thought that too... But how do you explain that he sends one image, and the recepient can see a bunch of all other images and pictures that the sender has in his temp folder???
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LVL 6

Accepted Solution

by:
pwrBall earned 2000 total points
ID: 22815774
Hmm, I'd run a test and clear both of their Outlook temp dirs, and then test with images and see if the reciepient is truly getting the senders other images.  

Unless you've tried that already.
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LVL 3

Author Comment

by:JohnP_Realini
ID: 22816283
I don't think I can try the last option... the recepient is a client from Norway... But the user here explains me that, for example, he sent a document scanned, and the client tells him that together with the document he sees pictures of our user and his girlfiend (which are located in MY PICTURES folder)...
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LVL 6

Expert Comment

by:pwrBall
ID: 22817203
Is the sender using a .vcf contact card when sending emails?
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LVL 3

Author Comment

by:JohnP_Realini
ID: 22821915
No... just sending mails with html format, and one JPG file attached
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LVL 6

Expert Comment

by:pwrBall
ID: 22824227
Very odd.  Are the pictures that the recipient can see only in the senders OLK directory or elsewhere?
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LVL 3

Author Comment

by:JohnP_Realini
ID: 22824316
Yes.. those pictures belong to the sender's OLK or even the folder where the sender has attached the JPG file from... Veeerrrryyy odd...
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LVL 6

Expert Comment

by:pwrBall
ID: 22826095
Is this an Exchange server?

Does the sender have any Outlook Add-ins installed?

Are you able to see the user actually compose, attach, and send the email to rule out user error?

Can you have the user send you a jpg to an external email account of yours and see if you can see all the photos such as the recipient is?
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LVL 3

Author Closing Comment

by:JohnP_Realini
ID: 31510428
Thanks pwrBall... Finally, I tested the solution with a local recipient (in the same building) with whom this guy was having the same problem... It seems that recipients had received the additional images in prior email messages, and that's why they where seeing them when previewing images from later emails....
:)
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