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I am having problems getting my laptop to connect to my linksys wireless router

Posted on 2008-10-27
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Last Modified: 2013-11-12
I have been having an on going problem with my daughters dell inspiron 1521 laptop connecting to my wireless router a Linksys wrt54g v8. Now it will not connect at all. I spent 2 hours with linksys tech support both online and by phone trying to get this fixed. I could not do anything by phone because they said this model is out of warranty and they wanted 39.00 to talk to me.

 I tried by online support but no luck. This is a wired and wireless router. the wired computers connect to the internet fine. I was told to buy a new router. I removed and added the network settings in the laptop several times.

When you check and go to connect to a network the info i put in does not show up as an available network. when you go to manage networks it does show up there.  Is there anything I am missing or a firmware update to add or should I buy a new router?

Thanks,
Ed
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Question by:referee2
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John Hurst earned 2000 total points
ID: 22816073
I would look first for a firmware update and try that. You go to the LinkSys.com website with your specific model number in hand, download the firmware (if a new one) and apply it. See if that helps.

If that does not help, or the firmware is already the latest revision, try a hard reset of your router. Read the documentation - some LinkSys routers reset by holding down the reset button for a specified length of time. There may be wireless settings in your router that you are not aware of or have forgotten, and a reset will put things back to factory settings.

LinkSys WRTG54g V5, V6 and possibly beyond do not play well with ipSEC VPN, but they work OK with Internet, so try the two things above before replacing it.

On the other side of the coin, my new Vista laptop wireless would not work with my Netopia b router (where my XP laptop worked fine). I upgrade the Netopia to a G router and now all laptops work.
... T
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Author Closing Comment

by:referee2
ID: 31510475
I did a hard reset and changed a few settings. I am also going to upgrade software.
Thanks,
Ed
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LVL 97

Expert Comment

by:John Hurst
ID: 22818466
I am pleased that the hard reset worked for you, Ed. Good luck. .... T
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