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New users are not being created on the exchange side

Posted on 2008-10-27
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Last Modified: 2010-04-07
User doesn't appear in global address list, in the information store, nor does it have anything in the "e-mail addresses" tab in active directory.  Verified RUS is working fine and the basic permissions exist.  Working with an existing install that was working fine up until late last week.  No changes have been made that I know of.
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Question by:rdgco
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Expert Comment

by:Andres Perales
ID: 22816143
did you use ADUC without the exchange tabs to create account?
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Author Comment

by:rdgco
ID: 22816162
No.  It has system manager installed and is the same machine I've created accounts from previously (happens to also be a DC).
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by:MrLonandB
ID: 22816212
I have to ask...are you certain this user has a mailbox? If you right-click the user in ADUC and choose "Exchange Tasks"...are you given the option to create a mailbox?
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by:Andres Perales
ID: 22816228
Just to make sure...
Go to Start > All Programs > Microsoft Exchange > Active Directory Users and Computers
then you can click on the users from there...if still no tab, then just create a mailbox for the account, by right clicking on the users and selecting Exchange Tasks.
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Author Comment

by:rdgco
ID: 22816231
Definitely had the fields and filled them out (about a dozen times to make sure it wasn't me).  I seem to have no difficulty reproducing the problem...very sad.
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Author Comment

by:rdgco
ID: 22816273
Exchange Tasks gives me the option to delete and move the mailbox although it's not able to since the mailbox was never really created.  I've inluded the failure report from an attempt to move the user named "test"

<?xml version="1.0" encoding="unicode" ?>
- <taskWizardRun taskName="Move Mailbox" dcName="SRO-STOR-01" buildNumber="7638" runningAs="administrator@mydomain.NET">
  <timespan startTime="2008-10-27 16:08:10.133" milliseconds="2625" />
- <moveMailbox mixedMode="false" maxBadItems="0">
- <destination>
  <database>/dc=net/dc=starr-restaurant/cn=Configuration/cn=Services/cn=Microsoft Exchange/cn=mydomain/cn=Administrative Groups/cn=First Administrative Group/cn=Servers/cn=EXCHG01/cn=InformationStore/cn=adminStorage/cn=accounting</database>
  </destination>
  </moveMailbox>
  <taskSummary errorCount="1" completedCount="0" warningCount="0" errorCode="0x00000000" />
- <items>
- <item adsPath="test" class="user">
  <progress code="0" milliseconds="2625">Opening source mailbox.</progress>
- <summary isWarning="false" errorCode="0xc1050000">
  The information store could not be opened. The MAPI provider failed. MAPI 1.0 ID no: 8004011d-0289-00000000
- <details>
- <source>
  <database>/dc=net/dc=mydomain/cn=Configuration/cn=Services/cn=Microsoft Exchange/cn=mydomain/cn=Administrative Groups/cn=First Administrative Group/cn=Servers/cn=EXCHG01/cn=InformationStore/cn=restaurantLevel/cn=restaurantLevel</database>
  </source>
  </details>
  </summary>
  </item>
  </items>
  </taskWizardRun>
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by:MrLonandB
ID: 22853592
Have you restarted the server?
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rdgco earned 0 total points
ID: 22853653
I'm not even going to answer that question.

I actually found the problem yesterday.  In the DNS properties of TCP/IP, the checkbox to "Register the Connection's Addresses in DNS" was not checked.  Strange thing was, I could ping by name.  So, I looked in the DNS database and saw that there was a static entry for my Exchange server which was completely accurate and correct.  Apparently this isn't good enough for Active Directory.  I removed the static DNS entry, checked the checkbox on the DNS tab of TCP/IP properties and SysVol shared out and the domain replicated.
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by:MrLonandB
ID: 22853864
Good luck to ya.
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