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Sent email stays on screen

Posted on 2008-10-27
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Last Modified: 2012-06-27
Whenever I attach a file to an email and click send, the email sends but the message stays on the screen separate from Outlook's main window. I can click the X to close the window but it used to go away by itself.  How do I get this to start again?
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Question by:bethconner
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3 Comments
 
LVL 47

Expert Comment

by:apache09
ID: 22827059
Which Version of Outlook is this?

If 2003 or 2007:

Does this happen when in Safe Mode?
Close Outlook and reopen by:
Start>Run>Outlook.exe /safe

Otherwise you might also try:
Start>Run>Outlook.exe /cleanprofile

Should also check you have the latest SP installed
Office 2003 SP3 for Outlook 2003
Office 2007 SP1 for Outlook 2007
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Author Comment

by:bethconner
ID: 22827460
it is Outlook 2007, not in safe mode.  This did not work either, Start>Run>Outlook.exe /cleanprofile.
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Accepted Solution

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apache09 earned 125 total points
ID: 22827577
If this doesnt happen when in safe mode then an Add-In is likley the cause:
Check Tools>Trust Centre>Add-ins

What Add-ins are listed?

Do you have the latest Office 2007 SP installed?
http://www.microsoft.com/downloads/details.aspx?FamilyId=9EC51594-992C-4165-A997-25DA01F388F5&displaylang=en
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