• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 268
  • Last Modified:

new user in AD does not show up in exchange global list

wheni creat a user in active directory , some users will start to see the new user name in exchange global list but some wont see it for a day or 2
0
skyjumperdude
Asked:
skyjumperdude
  • 3
  • 2
1 Solution
 
LauraEHunterMVPCommented:
Are your users running in cached mode? If so, this behavior is normal.
0
 
Joseph DalyCommented:
This is normal behaviour between AD and Exchange. When you create a new user you will not see the user in the global address list until AD and the global address book are synched. This process is usually around 24 hours.
0
 
skyjumperdudeAuthor Commented:

how i can explain this to the president of our company who want to send an email to new employee who is a new VP , do i tell him wait for 24 hours ?  how i can speed up the process and show the name on everyones outlook global list , waiting is not an option!
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
Joseph DalyCommented:
Well if you wanted it to update you could try forcing it to update its offline address book.

On the Tools menu, point to Send/Receive, and then click Download Address Book
0
 
Joseph DalyCommented:
Heres a good article on your issues.

http://support.microsoft.com/kb/841273
0
 
LauraEHunterMVPCommented:
[1] Configure the user(s) in question to not use cached mode for their Outlook profile. (Will have a performance hit when using low-bandwidth connections.

[2] Instruct the user(s) in question how to update their Offline Address Book manually when required.

[3] f you are unwilling to use options 1 or 2, then assuming your email addresses use a predictable syntax (firstname.lastname@company.com), post instructions on your Help Desk FAQ/Sharepoint/whatever to use the SMTP email address until the user appears in the GAL.
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now