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RWW & RDP Stopped working on SBS 2003 R2 Standard

Posted on 2008-10-27
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Last Modified: 2013-11-21
RWW & RDP have stopped working on my SBS 2003 R2 network.  I'm stumped, CEICW runs without error, it appears 443, 3389, 4125 are open.  I'm stuck.  I'm not using ISA.  It is unknown how long it has not worked as I've not had a need to use it in some time.  I'd be more than happy to start with the basics and work through this so it's documented and can help others, if it is not already.  Thanks.

Please note:  The server has only had virus updates, Microsoft updates, and the only 3rd party software is Storagecraft Shadow Protect.  When I travel, I use VPN, OWA and they have been working.  I just can't manage the server or clients from outside the network.  I CAN manage clients from INSIDE the network, but NOT the server.  In short, I do not know what I did to break it as I just tried to use it today and realized it did not work.

Please bear with me as this is my 1st post.
RWW-Error.jpg
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Question by:DustinWright
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Expert Comment

by:Joseph Daly
ID: 22818985
Well the first step that I would try would be to check to see if remote desktop is enabled in the system properties on the machine. To do this right click on the my computer icon and select properties. Then remote there should be two checkboxes. One is for remote assist and one is for remote desktop. Make sure the remote desktop one is checked.

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Author Comment

by:DustinWright
ID: 22819076
I checked that, I even unchecked it, rebooted the server, rechecked it, rebooted again.  I've ran the CEICW, told it to not allow any connections from the internet, rebooted, ran CEICW again, and reenabled the services I needed including RWW, no luck.  I've tried opening everying up on the CEICW, disabling the firewall, nothing seems to help.

Might there be any log files I could post here for folks to look at?

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Expert Comment

by:Kaddict
ID: 22819081
I'm just starting with SBS 2003, but when I've lost the VPN & RDP connections (by skrewing settings), I've ran the following procedure and it got working. You may also have to check up router ports for outside access, but should start testing by the inside of the (real) LAN (talking about testing RDP)

(note: My SBS is french so my traduction may fail, but I do my best haha)
So to debug myself I have clicked 'Manage your server'
Then "Internet & Mail" on the left
Then "Connection to internet" (green square with white arrow)
Then "Configure distant access" (green square with white arrow) <== this line should fix VPN if you have one

I hope that could fix you... also check for the "Terminal Server Services" service being running and automatic.

Good luck!

-kaddict
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Expert Comment

by:Kaddict
ID: 22819089
This contains a few logs but I'm not sure any will help u

Goto  C:\Program Files\Microsoft Windows Small Business Server
And search *.log
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Expert Comment

by:Kaddict
ID: 22819090
Calling off for tonite, sorry and good nite :)
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by:DustinWright
ID: 22819127
I see the terminal service was started, but set to manual.  Should I change it to automatic?

I did not see anything in the logs that looked helpful.

I see lots of references to this but it seems most have ISA installed.  I do not.

I also tried creating a new cert with the ip instead of the domain name.
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Author Comment

by:DustinWright
ID: 22823357
Maybe the solution is to remove and reinstall RWW?  Has this been done successfully to solve this issue for anyone esle?
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Author Comment

by:DustinWright
ID: 22823999
Just to clarify, inside the LAN, I can manage clients, outside the LAN, I can manage niether clients nor the server.
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Expert Comment

by:Kaddict
ID: 22826415
Again, i'm just a beginner with SBS 2003 but if you can use your services within the LAN, but not outside the LAN, then isn't it the VPN connection that isn't working? Or maybe you don't use VPN (which you should use to encrypt your connections)

Once the VPN works you should be able to connect to the services since you'll be (almost) "local"

If you don't plan on using the VPN but direct connection, then I only see the router could be in problem since you say that the Email & Internet wizard worked without errors

Waiting for you up,

-kaddict
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Author Comment

by:DustinWright
ID: 22826508
I don't have a router, 2 NICs and a switch.  I can log into RWW, OWA, Sharepoint all work.  It's just when I try to manage (RDP) to the server desktop inside the LAN.  I can manage the client inside the LAN, but can't manage anything outside the LAN.  Everything I find on this subject points back to ISA or a firewall, I don't have any of that.  I even ran the CEICW and disabled the software firewall, openned up everything to the internet and still no luck, but I could only test inside the LAN.  3389, 443, and 4125 all appear to be open and everything **appears** to be as it should, except it doesn't work :)
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Expert Comment

by:Kaddict
ID: 22827163
how do you connect to internet ?

Some ISP gives you a modem that connects to internet and share thru the ethernet port(s)... What I mean is that most PPPOE modems are used as switches to the PPP network, but others will be in "router mode", sharing their own connections (and blocking everything that is incoming)

if your modem acts as a switch, or if for example you connect to internet thru DHCP on a cable modem... you should not have a firewall in such devices.
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Expert Comment

by:Kaddict
ID: 22827170
To get into a computer with RDP you need 2 things ... port 3389 open and GRE protocol accepted / redirected to the good computer...

Nothing else than firewall would break that. I know it's about what you already say, but I don't see anything
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Author Comment

by:DustinWright
ID: 22833302
I'm stuck too.  It used to work, I don't know when it stopped working because I don't have need to manage the server that often because I have a simple network, just not a lot going on.  It seems the only issues I can find like mine have to do with ISA and or a hardware firewall, I have none of that.  Cable internet modem only, no router, no NAT nothing but wire between the server and modem.

Any other ideas?
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Author Comment

by:DustinWright
ID: 22842954
I have an idea, some weeks ago, the video card in the server burst 3 capacitors, and the server went down.  I replaced the video card with an identical one, and found I had to uninstall and reinstall the then current version of the Nvidia driver.  Two things:

1) It's an n-force board, so the NIC driver was updated as well
2) I've heard the RDP does not like some Nvidia drivers

So, I've got a theory that if I uninstall the drivers, reboot and reinstall a version that's a few months old, it might work.  I'll try that this weekend and report back.
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Expert Comment

by:Kaddict
ID: 22843377
Good luck! I wish its that, cauz' with no firewall and with the wizard ran without errors (remote access with VPN checked)... there's no reason I do know that could block access. Maybe some expert with more knowledge would have idea, but I see no other post.

After your try make sure to update, we'll help further more if needed.

-kaddict
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Author Comment

by:DustinWright
ID: 22844467
It will be Sunday before I can do it, but I promise I will post back.
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by:Kaddict
ID: 22846069
yeah np xpert sends me mail whenever ppl reply, that'll be a pleasure
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Author Comment

by:DustinWright
ID: 22850095
It appears that was the issue.  I removed the video drivers, rebooted the server, and tested RWW/RDP from inside the LAN and I can manage both server and client.  I've not tested outside the LAN going in yet.  I tried both the current XP driver, and one version back, both broke RDP.  I then re-removed them, rebooted and was able to RDP to the server again.

I'll mark this as solved as soon as I test from outside the LAN and verify my solution.
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Expert Comment

by:Kaddict
ID: 22851158
Great, I'm glad for you dude :)
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Accepted Solution

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DustinWright earned 0 total points
ID: 22851293
Verified, it was the video driver.
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