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NRPC routing to gateway server returns "user@xyz.com not listed in the domino directory"

Posted on 2008-10-28
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Last Modified: 2013-12-18
2 Servers, Dub1 and Dub2. Dub1 is the gateway server, Dub2 has the mailboxes. Up to now I've been using SMTP routing to send mail from Dub2 to Dub1 and out to the internet. I now have to use NRPC routing but when I make the necessary changes as per Lotus's method, the router on Dub1 returns the mail saying that "user@xyz.com is not listed in Domino Directory".

Changes I've made
1. on Dub1 I added SMTP Mail routing to the Routing tasks field.
2. Created a Foreign SMTP document, put *.* in Internet domain and put TheInternet in the Domain Name field.
3. Created a SMTP Connection Document and used TheInternet as the Destination Domain.

Mail get routed as NRPC between the 2 servers but the mail cannot be sent to the internet. Am I missing something here?
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Question by:gcousins
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Expert Comment

by:Sjef Bosman
ID: 22819925
Are both servers in the same domain? Do they share the same address book?
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Author Comment

by:gcousins
ID: 22819952
Yes, both are in the same domain and share the same address book
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LVL 46

Expert Comment

by:Sjef Bosman
ID: 22819995
Was the Router task restarted on Dub1? Address books replicated? Suppose so...
It all seems correctly configured to me.

Did you check the log.nsf database on Dub1, both the Mail Routing and the Miscellaneous logs?
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Author Comment

by:gcousins
ID: 22820271
Router task was restarted on Dub1. The address books replicated.

The mail routing logs states that the exterior recipient address (e.g. jblogs@gmail.com) is not listed in the domino directory and then sends the mail back to dub2. The misc logs shows Notes connections from and to the servers.
Why would it think that the gmail account should be in the domino dir? Does dub1 think that dub2 is relaying?


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Author Comment

by:gcousins
ID: 22820383
My gateway server does not have a connection doc for routing mail to the internet. Could this be the issue?
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Expert Comment

by:Sjef Bosman
ID: 22820406
Relay problems should show up differently. There must be something wrong with the interpretation by Domino of the external address: it is apparently used as internal address. So the domain settings must be incorrect, or incorrectly interpreted by Domino, or invisible from Domino.

Did you have a foreign SMTP domain configured on server Dub2? Did you modify that document, and if you compare the two, are there any obvious differences or mistakes?

I suppose you never had a Foreign SMTP domain document for Bub2. What is in the current one, can you attach a (censored) screen dump?

Settings in the Foreign SMTP domain document for our server X:
Internet domain: *.*
Domain name: Fancyname

And in the connection document:
Connection type: SMTP
Source-server: X
Connect via: Direct connection
Destination server: Fake
Destination domain: Fancyname
SMTP MTA relay host: 123.123.123.123

Replication: disabled
Routing task: SMTP Mail Routing
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Expert Comment

by:Sjef Bosman
ID: 22820412
Gateway being Dub1? Dub1 absolutely needs that Connection document...
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Author Comment

by:gcousins
ID: 22820484
I checked the SMTP connection document again and found an error in The Destination server field, it was set to the gateway server name. I changed this to "All internet Servers" and restarted the router task. Now there's another problem: The mail goes into a routing loop between the2 servers.
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Expert Comment

by:Sjef Bosman
ID: 22820535
Is Dub2 still in the NAB as an SMTP mail server?

What address is used in the connection document for SMTP MTA relay?
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Author Comment

by:gcousins
ID: 22820543
Can you explain SMTP MTA relay host: 123.123.123.123 please?
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Author Comment

by:gcousins
ID: 22820645
Screenshots

Do i need a SMTP MTA relay host and is it the internal IP of the gateway?

Foreign-SMTP-Doc---basics.gif
Foreign-SMTP-Doc---routing.gif
SMTP-connection---basics.gif
SMTP-connection---routing.gif
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Accepted Solution

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Sjef Bosman earned 2000 total points
ID: 22820840
From the Admin Help database:

"SMTP MTA relay host:
Specifies the SMTP host to which the source server transfers outbound mail. This allows a SMTP server to further split Internet destinations and configure multiple relays.
If this field is blank, the Router transfers outbound mail to the relay host specified in the server's Configuration Settings document.
If there is no relay host specified in either this field or in the Configuration Settings document, the Router determines the next hop by looking up the destination domain in the DNS or a local hosts file, depending on the value of "Host name resolution" field on the Router/SMTP- Basics tab of the Configuration Settings document."

So could you check the Configuration document for your server? And/or adapt the Host name resolution?

Normally, the SMTP MTA relay host field contains the IP-address (or FQHN) of the gateway server that transfers your mail further to the Internet. It could also be the server of your mail provider if you pass all your mail via his server.
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Author Closing Comment

by:gcousins
ID: 31510640
Thank you for your time. Excellent as usual.
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LVL 46

Expert Comment

by:Sjef Bosman
ID: 22821118
It works?? Brilliant!

And thanks for the grade and the compliment :-))
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Author Comment

by:gcousins
ID: 22821190
Well, I've got a handle on it. I thought it was working but it'sa not. I think I have enough info to solve it.
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LVL 46

Expert Comment

by:Sjef Bosman
ID: 22821692
Don't hesitate to continue posting in this question. I hate to be rewarded for unfinished business...
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Author Comment

by:gcousins
ID: 22821779
I've realised I've made a lot of configuration mistakes according to Domino help:
SMTP Connection Doc - I had Dub2 as the source instead of Dub1
Dub2 Config Doc - Router/SMTP, Basics - I had DUB1 as the Relay host instead of leaving it blank.
I'll try working on this again early tomorrow morning.
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Author Comment

by:gcousins
ID: 22831181
Sjef,

Just so you now, all is well. NRPC is now working properly between the servers.

Gary

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Expert Comment

by:Sjef Bosman
ID: 22831398
Wonderful! :-)
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