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Directory Services Cannot Start - 0xc0002e1 Active Directory Corruption - No Backup

Posted on 2008-10-28
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Last Modified: 2009-08-27
I have a client with the "worst" of AD Nightmares...The dreaded 0xc00002e1 LSASS.exe Security Accounts Manager Error. Client's UPS Failed to Shut down due to Hung Database Service and now cannot start AD.
Things I've tried
- Directory Services Restore Mode Checking Integrity, Attempted to Perform Restore/Recoverys with NTDSUtil & ESENUTIL ete... (Standard Microsoft Knowledgebase Articles - 258062)
- Extended Ideas/Command Switches about Restoration available on this site (more suited to Windows 2000 Server ete)

Just to confirm, Client is running SBS Server 2003 Standard, No other Servers in the Active Directory Forest, No Backups (Offsite Backup was not backing up Windows Folder... or System State... Don't Ask)

Currently I've sent emails to Office Recovery (For their AD Recovery Software) and Quest for their AD Recovery Solutions. I have a copy of the AD Files from the NTDS Folder ready to use if anyone had these "Software Packages" and wanted to try and restore for me.....
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Question by:Dennis_B
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by:
knightfox earned 500 total points
ID: 22819993
oh dear...

my best advice to you right now wouls be to raise an incident with microsoft.  The guys on EE are great but this sounds like a cirtical issue and all its going to take is for someone to recomend a bad step and you may not be able to reverse the situation.

M/S will charge you on a per incident case and you will need a credit card available when you call.  It seems that you have done the correct thing trying to recover the db with ese and ntds utilitys.

0870 60 10 100

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During Business hours: £199.00 plus VAT. Major credit cards accepted.

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After Business hours: £398 per request plus VAT Major credit cards accepted.
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*Business-critical issues are situations where production or profitability are severely affected because of a problem with the system, network, server, or program that you are calling about.
You may use one of the following if you have one:
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Customer with business critical issues should submit them over the phone for expedited response time.

Pursuant to the European Union Digital VAT Directive as of July 1, 2003, European Union customers will be charged VAT (Tax) on all support services . Customers outside of the EU VAT (Tax) will not be charged. In certain circumstances local taxes may apply. Please find our Terms & Conditions at :

It goes against everything that EE stands for but, you have no backup.  Personaly I wouldnt take any chances.

/Fox
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Author Comment

by:Dennis_B
ID: 22820020
I have an incident raised with Microsoft as we speak, however as we are out of hours in Australia (Currently 8:51PM) the amount of support I'm likely to receive between now and 12 Hours time is likely to be close to nil...

I also believe that Microsoft won't support this issue/config with the Manual Restoration ete.
I guess I'm probably looking/praying for "Creative" Solutions at this stage to get the Client working again.

Does anyone have experience with either
OfficeRecover.com Active Directory Restoration Software or
Quest Active Directory Recovery Packages?
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Author Comment

by:Dennis_B
ID: 24291703
Ended up having to do a Complete Server Re-Install, Data Copy & Exchange Database Import followed by Re-Connecting Other PC's ete.
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