Solved

Email from any external sender is being rejected.

Posted on 2008-10-28
9
384 Views
Last Modified: 2013-11-30
I am trying to migrate a domain to receive emial by SMTP, currently they use POP accounts.  When I try to send an email to this domain from any other domain, the server of the sending domain returns the error:
            You do not have permission to send to this recipient.  For assistance, contact your system administrator.
            <junosbs.JunoUKLtd.local #5.7.1 smtp;550 5.7.1 Unable to relay for phil@davidcollinge.co.uk>
The server responsible for the email at davidcollinge.co.uk is configured to allow connections from any computer and outgoing email is fine.  I have tried relay permissions for users but this made no difference.
I am out of ideas.
0
Comment
Question by:johnstuartcowell
  • 5
  • 3
9 Comments
 
LVL 11

Expert Comment

by:Bertling
ID: 22820121
have you added a recipiant update service for this mail domain?
please can you advise if this will be an aditional receive domain? or this is the only smtp domain?
have you checked under the default smtp connector the connections and relay settings?
0
 

Author Comment

by:johnstuartcowell
ID: 22820296
The local domain is different to the email address domain and this has a recipient update service.  I have set this email domain up so that I can test the whole thing as I tried to switch the live email over to smtp last week and got this same problem.

I have checked the default smtp connector connections, this is on accept any connection, relay is on do not allow computers to relay and the check box is not ticked for allow authenticated users to relay.
In the Users settings I have only enabled submit permissions.  For testing I did allow relay permissions but this made no improvement.
0
 
LVL 11

Expert Comment

by:Bertling
ID: 22820349
you need to create a recipiant update service for this new domain. other wise you will get that message you are getting.
 
0
 

Author Comment

by:johnstuartcowell
ID: 22820523
I've just had at doing ths and I don't understand how I can add a RUS for an email domain.  Could you explain how please?
0
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

 

Author Comment

by:johnstuartcowell
ID: 22820950
There is only 1 domain in active directory that has mailbox enabled users, this is small business server.  
0
 
LVL 6

Accepted Solution

by:
MikeeMiracle earned 500 total points
ID: 22821376
Goto Exchange System Manage/Recipients/Recipient Policies.  You should see a "Default Policy," double clikc this and select the "E-mail Address's" tab.  In here enter the e-mail domain as type SMTP and set it as the primary.

This tell your exchange organiation what e-mail domain your server shoudl accept e-mail for.
0
 

Author Comment

by:johnstuartcowell
ID: 22821832
Wonderful.  The primary address was @domain.local.  I added the davidcollinge.co.uk domain and, as you said, emails are now coming in. I didn't know that did anything other than update the users email addresses.  Thanks and much appreciation.
0
 

Author Comment

by:johnstuartcowell
ID: 22821849
Thank you
0
 
LVL 11

Expert Comment

by:Bertling
ID: 22822390
johnstuart. you should really have split the points with us 2. i provided the solution and mikee advised the steps on how to add the domain to the rus.
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
Read this checklist to learn more about the 15 things you should never include in an email signature.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now