Outlook 2003 SP3 is crahing intermittently. The message in the error log is. Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9, faulting module mso.dll,

Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9, faulting module mso.dll, version 11.0.8221.0, stamp 483c699a, debug? 0, fault address 0x000657ff.
meottisAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JoWickermanCommented:
Hi meottis,

The problem could be an addin. Check these options
1. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

2. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

3. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

If this don't work, you might have to reinstall Office.

Hope it helps though!

Cheers
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ashwynrCommented:
Hello,

Jo's comments should above should definitely help you to narrow down to the root cause and may be also resolve it.

The below link could also help you to troubleshoot the issue faced:

http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=4016525&SiteID=17

-#wyn
0
war1Commented:
Hello meottis,

"faulting module mso.dll" is often associated with Excel.  Run a repair install of Excel 2003.

Hope this helps!
war1
0
JoWickermanCommented:
Hi,

Any luck with this issue and solutions? Can you close the call or let us know if you require more assistance?

Cheers.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Applications

From novice to tech pro — start learning today.