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Still geting this erroe :  AppName: outlook.exe      AppVer: 11.0.6565.0     AppStamp:42cacc7d

Posted on 2008-10-28
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Last Modified: 2012-06-22
I have looked at your previous post: Still no luck
The issue is when I try to change a phone number the outlook will restart:
Error Message:
AppName: outlook.exe      AppVer: 11.0.6565.0     AppStamp:42cacc7d
ModName: unknown      ModVer: 0.0.0.0      ModStamp:00000000
fDebug: 0       Offset: 02cbc838
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Question by:Kojac01
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LVL 97

Expert Comment

by:war1
ID: 22822356
Hello Kojac01,

Can you send or move emails?  What have you done to try to fix the problem? Are you using an Exchange?

Your data file may be corrupt.  With Outlook close, search for PST file. repair Corrupted Outlook PST File
ScanPST
http://www.emailaddressmanager.com/outlook/repair.html
OR
Outlook Recovery Toolbox
http://www.oemailrecovery.com/outlook-recovery.html

Hope this helps!
war1
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Author Comment

by:Kojac01
ID: 22823563
So far i have exported the PST file and Copied the PST directory.
I have move the PSt File to second profile on the same computer - with the same problem in the contacts error message still comes up...

I also moved the pst files to a second computer and it works fine -- so far, I am able to add and change new address book,  therefor i am thing that there is a problem with the computer .
I have also tried your suggestions w/ the PST inbox repair tool, and the other two product that you recomended, with no luck .....

I also created a new address book with only test entries and it also failed...to save or modify the contact...
Still Frustrated....
Kojac ( Please Help)
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Accepted Solution

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war1 earned 500 total points
ID: 22823684
Run this general diagnostics of Outlook

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

5. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

6. If no joy, repair Outlook with this free utility -  OLfix
http://www.olfolders.de/Lang/English/OLfix/index.htm

7. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

8. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.
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