Solved

Client cannot get to the internet

Posted on 2008-10-28
5
267 Views
Last Modified: 2010-03-05
Hello,

One of the clients on my network cannot connect to the internet, but can receive emails via Exchange, can ping itslef, the gateway and sites on the internet.  Any clues as to what may be the problem?  everuone else is up and running it is just this particular machine that has the problem.
0
Comment
Question by:JParra72
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 17

Expert Comment

by:houssam_ballout
ID: 22821608
had u try to delete his/her account from the exchange and recreate another one

0
 
LVL 70

Expert Comment

by:KCTS
ID: 22821611
If it can ping sites on the internet but not access them by name that would suggests a DNS issue, check the DNS setiings on the machine.
0
 
LVL 17

Expert Comment

by:houssam_ballout
ID: 22821636
oh sorry< I think that its an email problem
Go to start->run->cmd
then type
ping www.google.com
is there reply or not/
0
 
LVL 7

Expert Comment

by:Mikealcl
ID: 22821740
Hi JParra,

Lets start from the ground up.

ipconfig/all
ping gateway
nslookup www.google.com - does it resolve?
ping www.google.com does it fail?
tracert www.google.com - paste results please.



0
 

Accepted Solution

by:
JParra72 earned 0 total points
ID: 22821804
Ok,

It is not a DNS issue because the problem is not global.  The problem is not in Exchange becasue he is able to receive and send emails.  

After further digging, I found out that his browser settings were misconfigured (IE 7)
Here is what I did to correct his issue:
1. click on Tools
2. click on Internet Options
3. click on the Connections tab.
4. click on the LAN settings button
5. Check to see if the options to Automatically detect settings and Use a proxy server for your LAN are checked.  If they are checked, uncheck them.

After unchecking these options, he was able to connect to the internet.

Thank you both for your suggestions
0

Featured Post

Free eBook: Backup on AWS

Everything you need to know about backup and disaster recovery with AWS, for FREE!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Issue: Unstable cursor in Windows XP and Windows runs extremely slow in that any click will bring up the Hour glass (sometimes for several seconds before giving you what you want) . Troubleshooting Process and the FINAL FIX: This issue see…
Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question