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Client cannot get to the internet

Posted on 2008-10-28
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Last Modified: 2010-03-05
Hello,

One of the clients on my network cannot connect to the internet, but can receive emails via Exchange, can ping itslef, the gateway and sites on the internet.  Any clues as to what may be the problem?  everuone else is up and running it is just this particular machine that has the problem.
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Question by:JParra72
5 Comments
 
LVL 17

Expert Comment

by:houssam_ballout
ID: 22821608
had u try to delete his/her account from the exchange and recreate another one

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LVL 70

Expert Comment

by:KCTS
ID: 22821611
If it can ping sites on the internet but not access them by name that would suggests a DNS issue, check the DNS setiings on the machine.
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LVL 17

Expert Comment

by:houssam_ballout
ID: 22821636
oh sorry< I think that its an email problem
Go to start->run->cmd
then type
ping www.google.com
is there reply or not/
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LVL 7

Expert Comment

by:Mikealcl
ID: 22821740
Hi JParra,

Lets start from the ground up.

ipconfig/all
ping gateway
nslookup www.google.com - does it resolve?
ping www.google.com does it fail?
tracert www.google.com - paste results please.



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Accepted Solution

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JParra72 earned 0 total points
ID: 22821804
Ok,

It is not a DNS issue because the problem is not global.  The problem is not in Exchange becasue he is able to receive and send emails.  

After further digging, I found out that his browser settings were misconfigured (IE 7)
Here is what I did to correct his issue:
1. click on Tools
2. click on Internet Options
3. click on the Connections tab.
4. click on the LAN settings button
5. Check to see if the options to Automatically detect settings and Use a proxy server for your LAN are checked.  If they are checked, uncheck them.

After unchecking these options, he was able to connect to the internet.

Thank you both for your suggestions
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