Client cannot get to the internet

Hello,

One of the clients on my network cannot connect to the internet, but can receive emails via Exchange, can ping itslef, the gateway and sites on the internet.  Any clues as to what may be the problem?  everuone else is up and running it is just this particular machine that has the problem.
JParra72Asked:
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JParra72Connect With a Mentor Author Commented:
Ok,

It is not a DNS issue because the problem is not global.  The problem is not in Exchange becasue he is able to receive and send emails.  

After further digging, I found out that his browser settings were misconfigured (IE 7)
Here is what I did to correct his issue:
1. click on Tools
2. click on Internet Options
3. click on the Connections tab.
4. click on the LAN settings button
5. Check to see if the options to Automatically detect settings and Use a proxy server for your LAN are checked.  If they are checked, uncheck them.

After unchecking these options, he was able to connect to the internet.

Thank you both for your suggestions
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houssam_balloutCommented:
had u try to delete his/her account from the exchange and recreate another one

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Brian PiercePhotographerCommented:
If it can ping sites on the internet but not access them by name that would suggests a DNS issue, check the DNS setiings on the machine.
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houssam_balloutCommented:
oh sorry< I think that its an email problem
Go to start->run->cmd
then type
ping www.google.com
is there reply or not/
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MikealclCommented:
Hi JParra,

Lets start from the ground up.

ipconfig/all
ping gateway
nslookup www.google.com - does it resolve?
ping www.google.com does it fail?
tracert www.google.com - paste results please.



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