Solved

Outlook 2003 - unable to display the Inbox folder

Posted on 2008-10-28
6
1,659 Views
Last Modified: 2012-05-05
I have one user that is unable to display the emails in the root of her Inbox when using the Outlook 2003 client.  All sub-folders and emails in those sub-folders can be displayed.  The display pane to the right just says "Unable to display the folder."  She can use the web client and see the emails in the folder and I can add her mailbox to my Outlook client and see everything.  I have tested on another laptop with a fresh XP Pro OS install and Office 2003 and can duplicate her issue.  I have tested on another laptop with a fresh XP Pro OS install but using Office 2007 and do not experience the problem.  I cannot currently support the use of Office 2007 because of other application integration issues.  Any ideas??
0
Comment
Question by:dmaxIT
6 Comments
 
LVL 7

Expert Comment

by:brucepieterse
ID: 22821827
Hi dmaxIT,

Have a look at this article so long while I look for some alternative solutions: http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_21562715.html
0
 
LVL 1

Expert Comment

by:pcrequest
ID: 22821837
The pst could be corrupted. 2007 might be fixing this corruption upon import.  Try running the check in 2003:
http://office.microsoft.com/en-us/outlook/HA010563001033.aspx
0
 
LVL 7

Accepted Solution

by:
brucepieterse earned 500 total points
ID: 22821855
You could also try running outlook from the run dialog and enter: outlook /cleanviews. It might take a while, so be patient. ;)
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 7

Expert Comment

by:pr0t0c0l12
ID: 22821874
You can make sure that the view is allowing that application to show.  See attached image to see where you can view/check if this option is checked.  
Make sure that the pst is not over 2gb(office 2003 limits psts to 2gb)
Also you can try using the outlook pst, ost repair tool.
Look for scanpst.exe and select your pst or ost and then scan it for problems.  
Last resource, create a new pst in office 2007( max allowed size is 40GB) and dump her information to it.  Then import and that should be a new shell for the emails and contacts etc...
 
Let us know.
0
 

Author Closing Comment

by:dmaxIT
ID: 31510734
this appears to have corrected the issue - thanks for your quick response - had already run the ostscan, etc. and this is one of my vip / heavy email users
0
 

Author Comment

by:dmaxIT
ID: 22825037
thanks to everyone for the prompt attention and suggestions - in all my searching and investigation I did see the repair tools, etc. - but no mention of the clearviews switch
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question